Food Administrator, Pubs

4 months ago

Faversham, United Kingdom Shepherd Neame Full time

Shepherd Neame are looking for a Food Administrator to join our Food Team and provide full support to our managed pubs and hotel estate in maintaining online systems, improving our food offer, and delivering consistency to our customers.

**What's in it for you?**
- Competitive pay
- Early wage withdrawal scheme
- Generous company pension plan
- Free parking available near The Brewery
- 20% discount on food at Shepherd Neame Managed Houses
- 25% discount on overnight Managed House Hotel bookings
- 20% discount on select purchases from the Visitor Centre Shop at Faversham
- Access to a Workplace Mental Health Platform
- The opportunity to develop & move within our pubs, the Brewery & Support Office
- 25 days holiday (plus bank holidays)

**Duties & Responsibilities**:

- Design and produce individual and creative food and drink menus for our pubs
- Plan & maintain the seasoned menu cycle across the pub estate
- Provide weekly reports including collating and review Net Promoter Score data to identify where we can improve our customer service
- Manage all food team orders and invoices for food cook-offs
- Build honest relationships and effectively communicate with all stakeholders
- Set up new food suppliers and maintain lasting relationships with all suppliers
- Update & maintain our food development systems; Starchef & Tenkites
- Ensure all Chefs have the most up-to-date recipe & allergen information and training
- Raise purchase orders for our pubs and hotels through SAP
- Provide full administrative support to the food team
- Other duties as needed and requested by Head of Food and Food Procurement Manager
- Excellent IT skills, proficient in all Microsoft packages, InDesign & Adobe Office Suite
- Enthusiasm and a flair for creativity and design
- Understanding of recipe creation & food allergens
- First-class verbal and written communication skills
- Great organisation skills with the ability to prioritise and meet deadlines
- Previous experience in an administrative capacity
- Great customer service skills
- A great team player that will support their colleagues
- Experience of SAP is desirable, not essential
- Familiarity with web design, pdf etc

Shepherd Neame may be Britain’s oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills:

- Working Together
- Pride and Passion
- Authenticity
- Sheps Spirit

**Who are we?**
Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.

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