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Operations Director

2 months ago

Leatherhead, Surrey, United Kingdom Premium Credit Limited Full time
Join Our Team as an Operational Excellence Director

Premium Credit Limited is a leading provider of insurance premium finance and annually charged services in the UK and Ireland. We are a multi-award-winning business with a strong commitment to Diversity, Equality, and Inclusion.

About the Role

We are seeking an experienced Operational Excellence Director to lead our team in identifying opportunities for improvement in processes, technology, and capability. As a key member of our Senior Leadership Team, you will be responsible for bridging the gaps between strategy, sales, digital, and operational activity.

Key Responsibilities
  • Identify trends and develop strategic insights to inform our transformation project
  • Implement capacity plans to ensure we have the right people to support business growth and remain within budget
  • Collaborate with digital and IT teams to ensure improvements in systems and technology meet operational needs
  • Implement standard processes, frameworks, and documentation in line with regulatory requirements
  • Manage customer and partner data, collaborating with teams to diagnose key issues and understand solutions
Requirements

We are looking for a seasoned professional with a proven track record in operational excellence, transformation, and process optimization. You will have in-depth experience of customer journeys within a financial services setting and programme management skills that allow you to develop and execute clear plans.

You will be a strong communicator, able to contribute ideas and narrate a story that will engage and motivate our teams. You will also have deep commercial and financial knowledge and understand the implications on business operations.

What We Offer
  • A competitive salary and package
  • A workplace pension scheme
  • Hybrid working, with collaborative days in our Leatherhead office
  • 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)
  • Private health and dental cover
  • 24/7 access to Employee Assistance Programme and Mental Health First Aiders

We are an equal opportunities employer and welcome applications from all sections of the community. We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know.