Charity Operations Director

7 days ago


Leatherhead, Surrey, United Kingdom HARRIS HILL Full time

Job Title: Senior Service Manager

Job Reference: J-18808-Ljbffr

Harris Hill are proud to be working with a fantastic charity providing services to unpaid carers in Surrey. We are seeking an experienced Senior Service Manager to direct the strategic requirement, operational care standard, and continuous improvement of services to the charity's clients, the unpaid carers, across Surrey.

Key Responsibilities:

  • Managing the Service Managers – ensuring operational excellence and compliance within your allocated sector.
  • Collaborating with the other Senior Service Managers to execute strategic visions at the direction of the Head of Care Operations & Registered Manager.
  • Continuously aspiring to revolutionise the care and support provided to clients.
  • Providing expert leadership around Safeguarding Concerns and being a role model for other members of the operations management team.
  • Monitoring service provision - ensuring gaps and under contract hours are resolved and resources are being maximised with regards to impact on overall delivery of hours.
  • Co-producing and implementing strategic plans for the delivery of care services for unpaid carers in alignment with the business plan.

Requirements: The successful candidate will have a Care Certificate and knowledge of CQC regulations and Health Care Act, and ideally an NVQ Level 3 or 5 in Health and Social Care (or the willingness to commence in this qualification within 3 months). Previous line management experience, ideally in a care setting, including rostering and completing observations and supervisions is key, as is a good level of IT literacy, including proficiency in Microsoft Office software (Word/Excel) and the ability to learn to use other digital platforms and software. Crucially, you must have the ability to demonstrate dignity and respect for adults and children with care and support needs and have a thorough understanding of the needs of unpaid carers.



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