Customer Experience Specialist

6 days ago

Cannock, Staffordshire, United Kingdom ISS Full time

Job Overview

As a Service Delivery Coordinator at ISS, you will play a critical role in ensuring the seamless delivery of exceptional customer service. Your primary responsibility will be to take ownership of each customer request, efficiently allocating and overseeing its completion.

Key Responsibilities

  • Provide high-level customer service while handling customer inquiries and requests
  • Ensure that all customer interactions are dealt with in a confident and professional manner, in line with agreed processes and procedures
  • Follow established procedures to identify the best course of action for the customer and the company
  • Respond to customer requests within specific timescales to meet Service Level Agreements and job priorities
  • Deal with customer inquiries promptly and in a professional manner
  • Advise your Team Leader of any issues with specific jobs, clients, or projects
  • Accurately record all actions taken on the systems to ensure a full audit trail
  • Monitor job completion and chase resolution to ensure service levels are met
  • Record information accurately in the FM Helpdesk system and any other required systems
  • Correctly allocate jobs to in-house staff or sub-contractor teams
  • Liaise with customers, operational staff, and management to resolve queries and issues, maintaining contact with customers to update job progress

Professional and Personal Competencies/Qualifications

  • Previous customer service or operations support experience
  • Demonstrate a proactive approach to delivering excellent customer service
  • Strong team player - cooperative and willing to assist others
  • Proficient IT skills, including MS Word, MS Excel, and comfortable with numerical reasoning
  • Engaging communicator demonstrating influencing skills and an ability to adapt approaches to differing audiences
  • Well-organized, deadline-oriented with the ability to multi-task, prioritize, and manage competing demands
  • Maintains effective work behavior in the face of setbacks or pressure - remains calm and in control of themselves
  • Excellent attention to detail and accuracy

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards, and people who care, we help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organization with people at its heart. In ISS, everyone has the opportunity to develop, grow, and make a difference.

ISS is proud to be a diverse and inclusive employer.

  • Customer Experience Specialist

    2 weeks ago

    Cannock, Staffordshire, United Kingdom TopCashback Full time

    About the RoleAt TopCashback, we're committed to building a fair, diverse, and inclusive company where everyone can thrive. We're seeking a skilled Customer Journey Specialist to join our team.This role is perfect for someone who enjoys numbers, problem-solving, and collaborating with various stakeholders. As a Customer Journey Specialist, you'll work behind...

  • Customer Experience Specialist

    2 weeks ago

    Cannock, Staffordshire, United Kingdom TopCashback Full time

    About the RoleAt TopCashback, we're committed to building a fair, diverse, and inclusive company where everyone can thrive. We believe that diversity and a culture of inclusivity make us stronger as a business. We celebrate differences and foster a fair and equal environment for all to flourish.We're an equal opportunity employer, committed to being fair and...

  • Customer Experience Specialist

    6 days ago

    Cannock, Staffordshire, United Kingdom Jardine Motors Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Executive. As a Sales Executive, you will play a critical role in delivering exceptional customer experiences and driving sales growth for Jardine Motors Group.Key ResponsibilitiesDevelop and maintain strong relationships with customers to understand...

  • Customer Experience Specialist

    7 days ago

    Cannock, Staffordshire, United Kingdom Jardine Motors Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Executive. As a Sales Executive, you will play a critical role in delivering exceptional customer experiences and driving sales growth for Jardine Motors Group.Key ResponsibilitiesDevelop and maintain strong relationships with customers to understand...

  • Customer Experience Specialist

    6 days ago

    Cannock, Staffordshire, United Kingdom TopCashback Full time

    About the RoleWe are seeking a skilled Operational Resolution Specialist to join our team at TopCashback. As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of our cashback services to our members.Key ResponsibilitiesIdentify and resolve issues with cashback claims, working closely with internal teams and...

  • Customer Experience Specialist

    6 days ago

    Cannock, Staffordshire, United Kingdom TopCashback Full time

    About the RoleWe are seeking a skilled Operational Resolution Specialist to join our team at TopCashback. As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of our cashback services to our members.Key ResponsibilitiesIdentify and resolve issues with cashback claims, working closely with internal teams and...

  • Customer Experience Specialist

    3 days ago

    Cannock, Staffordshire, United Kingdom TopCashback Full time

    About the RoleWe are seeking a skilled Operational Resolution Specialist to join our team at TopCashback. As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of our cashback services to our members.Key ResponsibilitiesIdentify and resolve issues with cashback claims, working closely with internal teams and...

  • Customer Experience Specialist

    3 days ago

    Cannock, Staffordshire, United Kingdom TopCashback Full time

    About the RoleWe are seeking a skilled Operational Resolution Specialist to join our team at TopCashback. As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of our cashback services to our members.Key ResponsibilitiesIdentify and resolve issues with cashback claims, working closely with internal teams and...

  • Administration Support Specialist

    10 hours ago

    Cannock, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking an experienced Administration Support Specialist to join our team at Hays Specialist Recruitment Limited. As an Administration Support Specialist, you will provide administrative support to our business, working closely with the sales and accounts functions.Key ResponsibilitiesProvide administrative support to the business,...

  • Administration Support Specialist

    8 hours ago

    Cannock, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking an experienced Administration Support Specialist to join our team at Hays Specialist Recruitment Limited. As an Administration Support Specialist, you will provide administrative support to our business, working closely with the sales and accounts functions.Key ResponsibilitiesProvide administrative support to the business,...

  • Administrative Support Specialist

    9 hours ago

    Cannock, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking an experienced and skilled Administrative Support Specialist to join our team at Hays Specialist Recruitment Limited. As an Administrative Support Specialist, you will play a vital role in providing administrative support to our business, working closely with our sales and accounts functions.Key ResponsibilitiesProvide...

  • Administrative Support Specialist

    6 hours ago

    Cannock, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking an experienced and skilled Administrative Support Specialist to join our team at Hays Specialist Recruitment Limited. As an Administrative Support Specialist, you will play a vital role in providing administrative support to our business, working closely with our sales and accounts functions.Key ResponsibilitiesProvide...

  • Customer Service Specialist

    4 days ago

    Cannock, Staffordshire, United Kingdom Tudor Employment Agency Ltd Full time

    About the RoleTudor Employment Agency Ltd is seeking a highly skilled Customer Handover Specialist to join our team. As a Customer Handover Specialist, you will be responsible for ensuring a seamless transition of our luxury motorhomes to our customers.Key ResponsibilitiesDeliver comprehensive demonstrations of motorhome controls and functions to...

  • Customer Service Specialist

    4 days ago

    Cannock, Staffordshire, United Kingdom Tudor Employment Agency Ltd Full time

    About the RoleTudor Employment Agency Ltd is seeking a highly skilled Customer Handover Specialist to join our team. As a Customer Handover Specialist, you will be responsible for ensuring a seamless transition of our luxury motorhomes to our customers.Key ResponsibilitiesDeliver comprehensive demonstrations of motorhome controls and functions to...

  • Customer Engagement Specialist

    4 weeks ago

    Cannock, Staffordshire, United Kingdom EE Retail Full time

    Position: Customer Engagement Specialist Working Hours: 20 hours per week Location: Stafford Compensation: £12.34 per hour plus 20% on target commission At EE Retail, we believe in creating an inclusive environment where everyone can be themselves. This is a place where your unique qualities can shine, enabling you to connect with our customers and assist...

  • Data Management Specialist

    1 week ago

    Cannock, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled Data Management Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our data engineering team, you will be responsible for designing and implementing data flows and data management systems that connect operational systems and collect, validate, and present data for business...

  • Assistant Manager

    7 days ago

    Cannock, Staffordshire, United Kingdom Crew Clothing Company Full time

    **Job Summary**The Assistant Manager - Sales and Customer Experience will play a key role in driving sales growth and delivering exceptional customer experiences in our Crew Clothing Company stores.**Key Responsibilities:**Drive sales growth by implementing effective sales strategies and providing excellent customer service.Lead and motivate the sales team...

  • Assistant Manager

    6 days ago

    Cannock, Staffordshire, United Kingdom Crew Clothing Company Full time

    **Job Summary**The Assistant Manager - Sales and Customer Experience will play a key role in driving sales growth and delivering exceptional customer experiences in our Crew Clothing Company stores.**Key Responsibilities:**Drive sales growth by implementing effective sales strategies and providing excellent customer service.Lead and motivate the sales team...

  • Customer Experience Manager

    6 days ago

    Cannock, Staffordshire, United Kingdom Universal Business Team Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Universal Business Team. As a key member of our operations team, you will play a critical role in managing sales orders from point of order to delivery to the customer.This is an exciting opportunity for a motivated individual to join our team...

  • Customer Experience Manager

    1 week ago

    Cannock, Staffordshire, United Kingdom Universal Business Team Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Universal Business Team. As a key member of our operations team, you will play a critical role in managing sales orders from point of order to delivery to the customer.This is an exciting opportunity for a motivated individual to join our team...