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Customer Experience Specialist

2 months ago

Cannock, Staffordshire, United Kingdom TopCashback Full time
About the Role

At TopCashback, we're committed to building a fair, diverse, and inclusive company where everyone can thrive. We believe that diversity and a culture of inclusivity make us stronger as a business. We celebrate differences and foster a fair and equal environment for all to flourish.

We're an equal opportunity employer, committed to being fair and equal in all aspects of our business. Whoever you are, whatever walk of life you're from, we'll welcome you to our TopCashback family.

The Job

We're looking for a skilled Customer Experience Specialist to join our team. If you enjoy numbers, problem-solving, and communicating with people, this could be the perfect role for you.

As a Customer Experience Specialist, you'll be part of a team that works behind the scenes to resolve issues with cashback and identify potential problems before they affect our members. You'll be responsible for communicating with internal and external stakeholders to identify root causes and find solutions.

You'll also be part of a team dedicated to recovering as much cashback as possible for our members. This involves running regular reports, spotting trends in the numbers, and following up on issues until they're resolved.

Key Responsibilities
  • Build and maintain relationships with internal and external stakeholders.
  • Solve problems using a logical approach.
  • Identify trends in data and highlight areas for improvement.
  • Manage your own workload and prioritize tasks effectively.
  • Communicate clearly with team members to provide up-to-date information.
  • Use Microsoft Excel to analyze data and identify trends.
Requirements

We're looking for someone with strong relationship-building and negotiation skills, as well as the ability to solve problems and spot trends. You'll need to be a clear communicator and have basic knowledge of Microsoft Excel.