Current jobs related to Customer Experience Manager - Cannock, Staffordshire - Universal Business Team
-
Customer Experience Manager
3 weeks ago
Cannock, Staffordshire, United Kingdom Saint-Gobain Formula GmbH Full time{"title": "Customer Experience Manager", "content": "Transform Customer Experience at Saint-Gobain AbrasivesWe're seeking a strategic and improvement-focused Customer Experience Manager to lead our transformation journey. This pivotal role will help us become a more commercially-focused service while maintaining high standards of customer satisfaction and...
-
Customer Experience Manager
3 weeks ago
Cannock, Staffordshire, United Kingdom Saint-Gobain Formula GmbH Full time{"title": "Customer Experience Manager", "content": "Transform Customer Experience at Saint-Gobain AbrasivesWe're seeking a strategic and improvement-focused Customer Experience Manager to lead our transformation journey. This pivotal role will help us become a more commercially-focused service while maintaining high standards of customer satisfaction and...
-
Customer Experience Manager
2 weeks ago
Cannock, Staffordshire, United Kingdom Saint-Gobain Formula GmbH Full timeTransform Customer Experience at Saint-Gobain AbrasivesWe're seeking a visionary Customer Experience Manager to spearhead our transformation journey. As a key member of our team, you'll drive strategic initiatives to enhance customer satisfaction, loyalty, and productivity.Key Responsibilities:Develop and implement customer-centric strategies to align with...
-
Customer Experience Manager
2 weeks ago
Cannock, Staffordshire, United Kingdom Saint-Gobain Formula GmbH Full timeTransform Customer Experience at Saint-Gobain AbrasivesWe're seeking a visionary Customer Experience Manager to spearhead our transformation journey. As a key member of our team, you'll drive strategic initiatives to enhance customer satisfaction, loyalty, and productivity.Key Responsibilities:Develop and implement customer-centric strategies to align with...
-
Customer Experience Manager
2 weeks ago
Cannock, Staffordshire, United Kingdom Norton Full timeCustomer Experience ManagerWe're seeking a Customer Experience Manager to lead our transformation and drive commercially-focused service delivery. This role involves identifying areas for improvement, implementing change initiatives, and driving customer-centric strategies that align with our business objectives.The ideal candidate will have analytical and...
-
Customer Experience Manager
4 weeks ago
Cannock, Staffordshire, United Kingdom Saint-Gobain Formula GmbH Full timeTransform Customer Experience at Saint-Gobain AbrasivesWe're seeking a visionary Customer Experience Manager to spearhead our transformation journey. As a key member of our team, you'll drive strategic initiatives to enhance customer satisfaction, loyalty, and productivity.Key Responsibilities:Develop and implement customer-centric strategies to align with...
-
Customer Experience Manager
4 weeks ago
Cannock, Staffordshire, United Kingdom Saint-Gobain Formula GmbH Full timeTransform Customer Experience at Saint-Gobain AbrasivesWe're seeking a visionary Customer Experience Manager to spearhead our transformation journey. As a key member of our team, you'll drive strategic initiatives to enhance customer satisfaction, loyalty, and productivity.Key Responsibilities:Develop and implement customer-centric strategies to align with...
-
Customer Experience Manager
3 weeks ago
Cannock, Staffordshire, United Kingdom Sainsbury's Supermarkets Ltd Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd. As a key member of our retail leadership team, you will be responsible for delivering exceptional customer experiences across our stores.Key ResponsibilitiesLead and manage a medium to large in-store team, ensuring...
-
Customer Experience Manager
3 weeks ago
Cannock, Staffordshire, United Kingdom Sainsbury's Supermarkets Ltd Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd. As a key member of our retail leadership team, you will be responsible for delivering exceptional customer experiences across our stores.Key ResponsibilitiesLead and manage a medium to large in-store team, ensuring...
-
Customer Experience Manager
4 weeks ago
Cannock, Staffordshire, United Kingdom Saint Gobain Full timeTransformative Customer Experience RoleAt Saint Gobain Abrasives, we're embarking on a transformative journey to elevate our customer experience. As a key member of our team, you'll play a pivotal role in driving this change, ensuring our customers receive world-class service and satisfaction.This role requires a strategic and commercially-minded individual...
-
Customer Experience Manager
4 weeks ago
Cannock, Staffordshire, United Kingdom Saint Gobain Full timeTransformative Customer Experience RoleAt Saint Gobain Abrasives, we're embarking on a transformative journey to elevate our customer experience. As a key member of our team, you'll play a pivotal role in driving this change, ensuring our customers receive world-class service and satisfaction.This role requires a strategic and commercially-minded individual...
-
Customer Experience Manager
4 weeks ago
Cannock, Staffordshire, United Kingdom Gyproc Full time{"title": "Customer Experience Manager", "content": "Transform Customer Experience at Saint Gobain AbrasivesWe're seeking a seasoned Customer Experience Manager to drive strategic improvements and lead our customer-centric initiatives. As a key member of our team, you'll be responsible for enhancing customer satisfaction, loyalty, and productivity.Key...
-
Customer Experience Manager
4 weeks ago
Cannock, Staffordshire, United Kingdom Gyproc Full time{"title": "Customer Experience Manager", "content": "Transform Customer Experience at Saint Gobain AbrasivesWe're seeking a seasoned Customer Experience Manager to drive strategic improvements and lead our customer-centric initiatives. As a key member of our team, you'll be responsible for enhancing customer satisfaction, loyalty, and productivity.Key...
-
Customer Experience Manager
3 weeks ago
Cannock, Staffordshire, United Kingdom Sainsbury's Full timeAbout the RoleWe're seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our in-store management team, you'll be responsible for delivering exceptional customer service and driving sales growth in your area.Key ResponsibilitiesLead and manage a medium to large in-store team, ensuring they...
-
Customer Experience Manager
3 weeks ago
Cannock, Staffordshire, United Kingdom Sainsbury's Full timeAbout the RoleWe're seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our in-store management team, you'll be responsible for delivering exceptional customer service and driving sales growth in your area.Key ResponsibilitiesLead and manage a medium to large in-store team, ensuring they...
-
Customer Experience Manager
3 weeks ago
Cannock, Staffordshire, United Kingdom Saint-Gobain Formula GmbH Full timeTransformative Customer Experience RoleAt Saint Gobain Abrasives, we're seeking a visionary Customer Experience (CX) Manager to spearhead our journey towards exceptional customer satisfaction and loyalty. This pivotal role will drive strategic improvements, enhance customer value, and align customer experience with business growth objectives.Key...
-
Customer Experience Manager
3 weeks ago
Cannock, Staffordshire, United Kingdom Saint-Gobain Formula GmbH Full timeTransformative Customer Experience RoleAt Saint Gobain Abrasives, we're seeking a visionary Customer Experience (CX) Manager to spearhead our journey towards exceptional customer satisfaction and loyalty. This pivotal role will drive strategic improvements, enhance customer value, and align customer experience with business growth objectives.Key...
-
Customer Experience Manager
2 weeks ago
Cannock, Staffordshire, United Kingdom Norton Full timeCustomer Experience ManagerWe are seeking a highly skilled Customer Experience Manager to lead our customer-centric initiatives and drive business growth through exceptional service delivery.The ideal candidate will have a strong analytical mindset, excellent stakeholder management skills, and the ability to influence cross-functional teams.Key...
-
Customer Experience Manager
3 weeks ago
Cannock, Staffordshire, United Kingdom Sainsbury's Full timeAbout the RoleWe're seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our in-store management team, you'll be responsible for delivering exceptional customer service and driving sales growth in your area.Key ResponsibilitiesLead and manage a medium to large in-store team, ensuring they...
-
Customer Experience Manager
3 weeks ago
Cannock, Staffordshire, United Kingdom Sainsbury's Full timeAbout the RoleWe're seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our in-store management team, you'll be responsible for delivering exceptional customer service and driving sales growth in your area.Key ResponsibilitiesLead and manage a medium to large in-store team, ensuring they...
Customer Experience Manager
2 months ago
We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Universal Business Team. As a key member of our operations team, you will play a critical role in managing sales orders from point of order to delivery to the customer.
This is an exciting opportunity for a motivated individual to join our team and contribute to the growth and success of our business. If you have a passion for customer service, logistics, and operations, we encourage you to apply.
Key Responsibilities- Project Management: Manage machinery orders from point of order to delivery, working closely with internal departments to ensure efficient completion of tasks.
- Customer Communication: Serve as the primary point of contact for customers during the order process, providing timely and accurate information to ensure a positive experience.
- Task Allocation: Work with warehouse operatives to allocate and prioritize tasks, ensuring seamless execution of operations.
- Transportation Coordination: Arrange dedicated transport for customers, including abnormal loads for larger machinery.
- Order Handover: Efficiently hand over machinery orders to the Service Team at the point of delivery.
- Team Support: Provide general support to the team to ensure smooth day-to-day operations.
- Critical Duty Coverage: Occasionally cover critical operational duties during absences.
- Education: GCSEs or equivalent.
- Experience: Previous experience in a customer service or administrative role.
- Skills: Strong organizational and multitasking abilities, excellent communication and interpersonal skills, proficiency in Microsoft Office Suite, familiarity with Sales, Purchasing, and Inventory management software, analytical mindset with problem-solving capabilities, and ability to work independently and as part of a team.
- Salary: £32,000 - £36,000 per annum.
- Holidays: 20 days paid holiday + bank holidays.
- Healthcare: Company healthcare scheme.
- Sick Leave: 5 paid sick days allowance per annum.
- Working Hours: 7:30 – 17:00 (45 minutes lunch) Monday to Thursday, 7:30 – 16:00 (45 minutes lunch) Friday.
- Opportunities for Growth: Opportunity to progress into a Customer Operations Manager role.
