Front Office Team Lead

4 weeks ago

Manchester, United Kingdom Radisson Hotel Group Full time

At Radisson Hotel Group, we're passionate about delivering exceptional service and creating unforgettable moments for our guests. As a Guest Service Supervisor, you'll be at the heart of our hotel's operations, ensuring that every guest feels welcome and valued.

What We Offer
  • A competitive compensation and benefits package, including special rates for our team members and their families while traveling and staying in our hotels
  • A wide range of development opportunities, including an individual development plan and unlimited access to learning modules and programs through Radisson Academy
  • The chance to participate in our Responsible Business program, creating shared value and better futures for our guests and the local community
  • A contributory pension scheme and life assurance
  • Complimentary meal on duty
  • Uniform
  • Access to the Employee Assistance Programme through UNUM
  • Fantastic opportunities to progress and grow with our company
  • 28 days holiday for full-time team members
  • Free use of our leisure, pool, and gym facilities at off-peak times
The Guest Service Supervisor Role

As a Guest Service Supervisor, you'll be responsible for leading our front office team and ensuring that every aspect of the guest journey is delivered to the highest level. You'll be the face of our hotel, providing a warm welcome and creating memorable moments for our guests.

  • You'll supervise our front office team and lead by example, ensuring that all aspects of the guest experience are delivered to the highest level
  • You'll exude patience, empathy, and have the personality to host the show
  • You'll work proactively to ensure guest satisfaction and the smooth running of the front office department
Qualities We're Looking For
  • Flexibility and a positive, can-do attitude
  • An eye for detail
  • The ability to think creatively and solve problems
  • A passion for creating extraordinary service
  • The ability to work as part of a team to ensure guest satisfaction
  • Strong verbal communication skills

We're looking for someone who is passionate about delivering exceptional service and creating unforgettable moments for our guests. If you're a team player with a positive attitude and a passion for creating extraordinary service, we'd love to hear from you.

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