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Front Office Manager

2 months ago

Manchester, United Kingdom LGH Hotels Management Full time

The Opportunity

We are seeking a highly motivated and experienced Front Office Manager to join our dynamic team at the Crowne Plaza Manchester Airport. As a key member of our front office management team, you will be responsible for ensuring a smooth and exceptional guest experience from arrival to departure.

Key Responsibilities

  • Lead and motivate a high-performing front office team to deliver exceptional customer service.
  • Develop and implement effective strategies to drive guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless operations and excellent guest experiences.
  • Monitor and analyze guest feedback to identify areas for improvement.
  • Ensure compliance with company policies and procedures.

Requirements

  • At least 12 months management experience in a busy hotel front office environment.
  • Proven track record of delivering exceptional customer service and driving guest satisfaction.
  • Strong leadership and communication skills.
  • Ability to create a positive and engaging culture within the team.

About Us

LGH Hotels Management is a leading hospitality company with a growing portfolio of 42 hotels throughout the UK. We offer a dynamic and supportive work environment, with opportunities for career growth and development. If you are passionate about delivering exceptional guest experiences and leading high-performing teams, we would love to hear from you.