Front Office Manager

4 weeks ago


Manchester, United Kingdom LGH Hotels Management Full time

The Opportunity

We are seeking a highly motivated and experienced Front Office Manager to join our team at the Crowne Plaza Manchester Airport. As a key member of our front office management team, you will be responsible for ensuring a smooth and exceptional arrival experience for our guests.

Key Responsibilities

  • Lead and motivate a high-performing front office team to deliver exceptional customer service.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Manage the front office operations, including reception, concierge, and guest services.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Monitor and analyze guest feedback to identify areas for improvement.

Requirements

  • At least 12 months of management experience in a busy hotel front office environment.
  • Proven track record of delivering exceptional customer service and leading high-performing teams.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.

About Us

LGH Hotels Management is a leading hospitality company with a growing portfolio of 42 hotels throughout the UK. We are committed to providing exceptional guest experiences and creating a positive and engaging work environment for our employees.


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