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Front Office Manager

2 months ago

Manchester, United Kingdom Crowne Plaza Manchester Airport Full time
Assistant Front Office Manager

The Crowne Plaza Manchester Airport is seeking a highly motivated and experienced Assistant Front Office Manager to join our dynamic team.

About the Role

As a key member of our front office management team, you will be responsible for ensuring a smooth and effective arrival experience for our guests. You will motivate the team through a positive and engaging culture to deliver exceptional hospitality service.

Key Responsibilities

  • Lead the front office team to provide exceptional customer service.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Manage the front office operations, including check-in, check-out, and room assignments.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Monitor and analyze guest feedback to identify areas for improvement.

Requirements

  • At least 12 months management experience in a busy hotel front office environment.
  • Proven track record of delivering exceptional customer service.
  • Strong communication and leadership skills.
  • Ability to create a positive culture within the team.
  • Ability to drive and motivate teams with the ability to recognise and develop future stars.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.
  • Free meals on duty and free parking.

About Us

Crowne Plaza Manchester Airport is an exceptional hotel situated just outside the bustling City Centre, conveniently close to the airport. We offer a range of amenities, including a 24-hour shuttle to the airport train station, a gym that operates around the clock, and free onsite parking.