Front Office Team Member

1 month ago


Manchester, United Kingdom Motel One Manchester-Piccadilly Full time

About the Role

Motel One Manchester-Piccadilly is seeking a skilled Front Office Agent to join our team. As a Front Office Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from check-in to departure.

Key Responsibilities

  • Manage guest arrivals and departures, including check-in and check-out processes
  • Process bookings, overbookings, and options in a timely and efficient manner
  • Invoice guests, manage payments, and handle cash transactions
  • Perform organizational and administrative tasks in both the front and back office
  • Collaborate with colleagues to achieve team goals and objectives

About You

We are looking for a motivated and enthusiastic individual who is passionate about delivering exceptional customer service. As a Front Office Agent, you will have:

  • Completed an apprenticeship in the hotel trade or have relevant professional experience
  • Excellent communication and interpersonal skills
  • A strong sense of quality and service, with a passion for the hotel industry
  • Ability to work effectively in a team environment

What We Offer

  • Bonus program based on guest satisfaction
  • Opportunities for career development and advancement
  • Staff discounts at all Motel One hotels
  • Annual training and coaching at our One University
  • A fun and dynamic work environment


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