Front of House Team Member

6 months ago

Manchester, United Kingdom Hill Dickinson LLP Full time

Hill Dickinson LLP is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Leeds, Newcastle, Piraeus, Singapore, Monaco and Hong Kong. With more than 950 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation.

Hill Dickinson acts as a trusted adviser to a wide portfolio of clients across a wide range of specialist sectors: from transport and logistics and international trade, through to retail, insurance, marine, health, education, manufacturing, public sector and banking and financial services.

**Job role**:Front of House Team Member

**Hours**: Monday to Friday, between 08:00 - 17:00 on a shift rota basis (35 hours per week)

As the winner of two Working Families’ awards for ‘Best UK employer for Flexible Recruitment 2022’ and ‘Best UK employer for Flexible Working Award 2020’, we are happy to consider flexible working opportunities to help you balance your work and home life.

**Team**: Central Services - Front of House

**Location**:Manchester

**Benefits**: At Hill Dickinson we understand that incentives go far beyond a good salary, so we have created a comprehensive benefits package tailored around our people.

Here are some examples of what we offer:

- 25 days’ annual leave
- Birthday privilege day and Christmas shutdown
- Holiday buy, sell and carryover scheme
- 2 charity volunteering or pro bono days
- Flexible, agile and home working
- BUPA
- Permanent health insurance
- Flexible pension scheme
- Medicash
- EAP with access to counselling
- Enhanced family leave policies
- Access to 10 days fully subsidised emergency or back-up care per year
- Life assurance
- Annual travel season ticket loan
- Dress for your day policy
- Bespoke training and development opportunities
- Financial contribution towards home working equipment

**Role overview**

**_ Introduction to the role:_**

The role of the Front of House team member is to ensure the highest level of client care and personal service is provided to all employees, visitors and clients within Hill Dickinson.

**_
Introduction to the team:_**

The front of house team are the face of Hill Dickinson and offer outstanding events and impeccable client service to visitors and colleagues. You will be joining a team who have won awards for their hard work, commitment, friendliness and overall client service. Being part of the team offers an opportunity to meet new people and to be a part of a team delivering successful meetings and events for our clients.

**Key responsibilities**:

- Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued and liaising with Hill Dickinson hosts, offering hospitality as directed.
- Answer and redirect all calls on switchboard (both internal and external) as per the Hill Dickinson Telephone Standard
- Promote a professional and pro-active image for the FOH team at all times through supporting and maintaining the core values of the firm.
- Maintain visitor log and issue visitor passes.
- Support set up of MS Teams enabled rooms ensuring all the correct links are in for each meeting.
- Assist with audio visual requirements for meetings and events.
- Carry out regular meeting rooms checks including the reception area to ensure that all front of house areas are well presented, clean and tidy at all times to an impeccable standard.
- To be diligent when booking rooms and ensure that all meeting room bookings / queries / changes and requests for the day are dealt with promptly and in a courteous manner.
- Assist with audio visual requirements for meetings and events
- Liaise with facilities in relation to the set up of rooms.
- Liaise with hospitality assistant team member regarding last minute requests / changes to ensure the smooth operation of catering within the business.
- Prepare any catering request, including serving of refreshments and food for client meetings; ensure the smooth running of the kitchen and that the kitchen is kept clean and to an acceptable hygiene level.
- Communicate all food & beverage changes to the relevant people promptly.
- Adhere to strict uniform guidelines and present a professional image of the firm at all times whilst maintaining a friendly and helpful manner when dealing with clients, potential clients, stakeholders and colleagues.
- Act as Fire Marshal for client facing areas.
- Undertake any administrative duties which include but are not limited to the following;
- Invoicing and spreadsheets
- Monitoring and maintaining stationery stock levels - including supply of branded items and marketing packs for meeting rooms and reception areas
- Long term planning for functions
- Keep to the front of house service level agreement at all times to deliver the best possible client care.

**What are we looking for**:
**Ess

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