Front Office Team Member

7 days ago


Manchester, United Kingdom Motel One Manchester-Piccadilly Full time

Job Summary

Motel One Manchester-Piccadilly is seeking a skilled Front Office Agent to provide exceptional guest service and support to our hotel team. This role is ideal for individuals with a passion for hospitality and a desire to work in a fast-paced environment.

Key Responsibilities

  • Ensuring a warm and welcoming experience for guests from check-in to departure
  • Reviewing and processing bookings, overbookings, and options to ensure accuracy and efficiency
  • Managing payments, cash transactions, and cash handling to maintain a secure and organized front office
  • Providing organizational and administrative support to both the front and back office teams
  • Collaborating with interdepartmental teams to gain insights and improve processes

Requirements

  • Apprenticeship in the hotel trade or professional experience in the hotel/catering industry
  • Excellent sense of quality and service, hosting skills, and passion for the hotel industry
  • Strong communication and teamwork skills, with a solid command of English

Benefits

  • Bonus program tied to guest satisfaction ratings
  • International career opportunities within the Motel One group
  • Staff discounts at all Motel One hotels in Europe and the USA
  • Personal and professional development opportunities through our One University
  • Celebrating successes with the team through various events and activities


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