Service Transformation Lead

14 hours ago


Birmingham, Birmingham, United Kingdom National Highways Full time
Job Overview: We are looking for a talented Service Transformation Lead to join our team at National Highways. In this role, you will be responsible for leading the transformation of our service catalogues, ensuring they are aligned with our business objectives and meet the needs of our customers.

Key Responsibilities:
  • Develop and implement strategies to transform our service catalogues, ensuring they are effective, efficient, and aligned with business objectives.
  • Collaborate with cross-functional teams to embed service catalogue processes across the organisation.
  • Ensure that service catalogue entries are accurate, up-to-date, and consistent, working closely with service owners.
  • Provide expertise and guidance on service catalogue management, ensuring that customers and end-users have access to clear, consistent, and up-to-date information about our services and products.
  • Oversee the creation, maintenance, and evolution of our service catalogue, ensuring it meets the changing needs of the business.
  • Establish and maintain key processes that manage, control, and govern the service catalogue, ensuring it delivers value to Digital Services and the wider organisation.

Requirements for Success:
  • Proven experience in transforming service catalogues, improving business processes, and driving organisational change.
  • Strong leadership and stakeholder management skills, with experience of working with cross-functional teams.
  • Ability to communicate complex ideas simply, with excellent written and verbal communication skills.

About Our Team:

National Highways is a dynamic organisation with a growing digital services team. We're committed to delivering cutting-edge digital, data, and technology services that empower our teams and enhance the customer journey.

We estimate the salary for this role to be around £70,000 - £90,000 per annum, depending on experience.



  • Birmingham, Birmingham, United Kingdom Transformation Unit Full time

    We are seeking a highly motivated individual to join our team as a Transformation Unit Assistant. This role will involve providing business support functions to teams responsible for the management of a portfolio of contracts or transformation programmes, and associated staff.Job OverviewThe post holder will champion collaborative commissioning, focusing on...


  • Birmingham, Birmingham, United Kingdom Transformation Unit Full time

    Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community.Job OverviewThis is an exciting opportunity for a highly motivated and experienced Library Manager to lead the strategic development of our knowledge and...


  • Birmingham, Birmingham, United Kingdom Transformation Unit Full time

    Job Title:Paediatric Oncology Consultant - Transformation ExpertAbout the RoleWe are seeking a highly skilled Paediatric Oncology Consultant to join our team at the Birmingham Children's Hospital, part of the Transformation Unit. The successful candidate will be responsible for overseeing the day-to-day management of in-patients and participating in the...


  • Birmingham, Birmingham, United Kingdom Transformation Unit Full time

    The Transformation Unit is seeking a highly skilled Health Education Transformation Specialist to join our team. This role is an exciting opportunity to contribute to the development and implementation of health education programs that drive positive change in the lives of individuals and communities.About the RoleWe are looking for a talented individual...


  • Birmingham, Birmingham, United Kingdom LEAD Careers Full time

    Skyrocket your career as a Landscape Architect at LEAD Careers! Our dynamic team focuses on simplifying the planning process through ecology surveys, tree surveys, and biodiversity solutions. You will be responsible for providing top-notch ecological and arboricultural services to our valued clients.About the RoleWork closely with our specialists to deliver...

  • Transformation Lead

    14 hours ago


    Birmingham, Birmingham, United Kingdom Compass UK & Ireland Careers Full time

    About the RoleWe are seeking a highly skilled Transformation Lead to join our team at Compass UK & Ireland Careers.The successful candidate will be responsible for leading the end-to-end delivery of projects, ensuring they are completed on time, within scope, and on budget.Salary: £52,500 per annumThis is a hybrid role requiring 2-3 days per week in...

  • Senior Pharmacist

    19 hours ago


    Birmingham, Birmingham, United Kingdom Transformation Unit Full time

    Job DescriptionWe are seeking a highly skilled Senior Pharmacist to lead our clinical pharmacy service at Birmingham Women's Hospital. As a key member of our Transformation Unit, you will oversee the delivery of high-quality, proactive, and patient-focused clinical pharmacy services across maternity, gynaecology, and neonatal directorates.The ideal candidate...


  • Birmingham, Birmingham, United Kingdom Civil Service Jobs Full time

    Job Description: We are seeking a skilled Cloud Transformation Architect to join our team. This is an exciting opportunity to leverage your expertise in digital/IT architecture and transformation initiatives.Key Responsibilities: Collaborate with stakeholders to translate business requirements into solution design artefacts, communicating technical...


  • Birmingham, Birmingham, United Kingdom Investigo Full time

    Job DescriptionWe are seeking a seasoned Senior IT Project Director with expertise in Technology and Change to lead our large-scale transformation programme. As part of our dedicated team, you will play a pivotal role in driving projects forward that meet business requirements and deliver expected benefits.The ideal candidate will have experience working on...


  • Birmingham, Birmingham, United Kingdom 83zero Limited Full time

    Job Title: Digital Transformation LeadSalary: £100,000 - £120,000 + Bonus + Pension + Private Healthcare per annum.About the Role:We are seeking a highly skilled Digital Transformation Lead to join our team at 83zero Limited. The successful candidate will be responsible for leading teams of talented colleagues across architecture, insights, and data to...


  • Birmingham, Birmingham, United Kingdom Reinvigoration, a leading operations transformation consultancy Full time

    Are you passionate about operations excellence and process improvement? Do you have a strong background in consulting and a minimum of 5 years of experience in internal or external consulting?About the RoleWe are seeking a skilled Transformation Specialist to join our team at Reinvigoration, a leading operations transformation consultancy. As a key member of...


  • Birmingham, Birmingham, United Kingdom CV-Library Full time

    Job DescriptionThis is a pivotal role for a Cloud Services Director to lead the management and optimisation of our Digital Applications and Workplace infrastructure, ensuring compliance with industry best practices. The ideal candidate will have proven experience in managing enterprise applications and delivering modern digital workplace solutions.The...


  • Birmingham, Birmingham, United Kingdom Transformation Unit Full time

    Job Title: Band 7 Safeguarding Children Team LeadThis is an exciting opportunity to join the Transformation Unit as a highly experienced safeguarding professional. The role will provide expert advice and support to teams across Birmingham and Solihull, ensuring that children and young people are at the centre of care.The post holder will work in partnership...


  • Birmingham, Birmingham, United Kingdom Transformation Unit Full time

    Job Title: Band 7 Vulnerable Children and Families Service ManagerThis is an exciting opportunity to join the Transformation Unit as a service manager responsible for vulnerable children and families. The role will involve leading a team of safeguarding professionals and providing expert advice and support to teams across Birmingham and Solihull.The post...


  • Birmingham, Birmingham, United Kingdom National Highways Full time

    About the RoleWe are seeking a highly experienced Digital Transformation Expert to lead our Service Portfolio function, driving strategic initiatives and ensuring seamless service delivery across National Highways.Key ResponsibilitiesElevate the Service Catalogue strategy, fostering collaboration with technical experts and stakeholders to deliver...


  • Birmingham, Birmingham, United Kingdom NHS Full time

    Role OverviewWe are seeking a driven and dynamic Implementation/Mobilisation Manager to support the transition of a Primary Care contract in the South West of England.This is a fixed term 3 month contract opportunity to lead the management and coordination of all aspects of the transition, including project management, relationship management, human...


  • Birmingham, Birmingham, United Kingdom KPMG-UnitedKingdom Full time

    Job OverviewWe are seeking a highly skilled Tax Transformation Lead to join our team at KPMG-UnitedKingdom. As an Assistant Manager, you will play a key role in delivering global and large tax transformation and technology projects.


  • Birmingham, Birmingham, United Kingdom Stantec UK Full time

    Job Title: Digital Transformation LeadThe Digital Transformation Lead will play a crucial role in shaping Stantec UK's ability to provide elite business analysis services to clients. This position requires an experienced professional to drive digital transformation and process excellence across various sectors.Key Responsibilities:Develop and maintain...


  • Birmingham, Birmingham, United Kingdom Gowling WLG Full time

    Are you a talented Enterprise Transformation Lead looking for a new challenge? Gowling WLG is seeking a skilled professional to join our dynamic CoLab Team, based in Birmingham. In this role, you will play a key part in managing a portfolio of solutions, enhancing how we run our business, enabling us to adapt and generate fresh thinking.Main...


  • Birmingham, Birmingham, United Kingdom CV-Library Full time

    About the JobCV-Library is embracing the practice of Enterprise Architecture, and we are looking to build a team of in-house Solution Architects. As part of this initiative, we are seeking a Digital Transformation Lead to join our talented and experienced cross-disciplinary architecture community.The successful candidate will have an extensive track record...