Service Transformation Lead
14 hours ago
Key Responsibilities:
- Develop and implement strategies to transform our service catalogues, ensuring they are effective, efficient, and aligned with business objectives.
- Collaborate with cross-functional teams to embed service catalogue processes across the organisation.
- Ensure that service catalogue entries are accurate, up-to-date, and consistent, working closely with service owners.
- Provide expertise and guidance on service catalogue management, ensuring that customers and end-users have access to clear, consistent, and up-to-date information about our services and products.
- Oversee the creation, maintenance, and evolution of our service catalogue, ensuring it meets the changing needs of the business.
- Establish and maintain key processes that manage, control, and govern the service catalogue, ensuring it delivers value to Digital Services and the wider organisation.
Requirements for Success:
- Proven experience in transforming service catalogues, improving business processes, and driving organisational change.
- Strong leadership and stakeholder management skills, with experience of working with cross-functional teams.
- Ability to communicate complex ideas simply, with excellent written and verbal communication skills.
About Our Team:
National Highways is a dynamic organisation with a growing digital services team. We're committed to delivering cutting-edge digital, data, and technology services that empower our teams and enhance the customer journey.
We estimate the salary for this role to be around £70,000 - £90,000 per annum, depending on experience.
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