Senior Client Services Director

4 weeks ago


London, Greater London, United Kingdom BNY Full time
About the Role

We are seeking a talented individual to join our Asset Servicing - Client Experience team in London as a Vice President, Client Services II.

Key Responsibilities
  • Build strong, collaborative relationships with clients and internal stakeholders.
  • Analyse data and information to drive problem-solving and decision-making.
  • Operate with urgency while prioritizing effectively to meet business objectives.
  • Communicate clearly and concisely, adapting style to suit different audiences.
  • Apply strong controls focus and escalate issues when necessary.
  • Demonstrate leadership skills, providing guidance to less experienced team members.
Requirements
  • Bachelor's degree or equivalent combination of education and experience.
  • Sufficient years of client services experience within ETFs and Asset Servicing, paired with operational expertise.
  • Collaborative approach to problem-solving, with excellent people and interpersonal skills.
  • Able to work independently and autonomously, managing multiple work streams and maintaining attention to detail.
  • Experience influencing cross-functional teams and senior stakeholders.
  • A business-focused individual with a results-driven mentality and strategic mindset.
About BNY

BNY is a leading global financial services company, empowering employees to grow and succeed. We are committed to creating a culture of excellence, innovation, and inclusivity. Our team members are passionate about making a positive impact and driving business success.

We are proud to be a top home for innovators and an inclusive workplace, recognised by awards such as America's Most Innovative Companies, Fortune 2024, and World's Most Admired Companies, Fortune 2024. Our benefits and rewards programme offers competitive compensation, flexible global resources, and tools for personal and professional growth.



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