Cosmetics Counter Lead
3 weeks ago
Job Summary
The Counter Lead is responsible for driving sales turnover and market share through consistently remaining consumer-focused. This role requires a credible and professional Brand image to all internal and external consumers at all times.
Key Responsibilities
- Maximise sales through selling, providing excellent service and retail standards
- Contribute to efficiencies through adhering to store/Brand/Company Procedures and guidelines
- Understand daily/weekly targets
- Ensure personal awareness of all additional sales avenues
- Keep up to date with competitor activities and missed opportunities
- Effectively leverage social media to drive the business, protect and enhance the Brand image
- Deliver the Brand Strategy, ensuring the delivery of an effective local plan
- Plan and implement local marketing & events initiatives, aligned to Retailer activity
- Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels
- Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life
- Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion
Operations
- Plan to ensure the delivery of excellent standards at all times
- Review retail standards on a daily basis ensuring they are maintained to the required standard
- Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
- Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
- Ensure all information requests are fulfilled accurately, within deadlines set
- Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
- Create and maintain a safe working environment for consumers
Commerciality
- Manage daily replenishment, taking appropriate action where necessary
- Maximise sales performance by utilising all commercial reports before making commercial decisions
- Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
- Identify stock package issues, and take corrective action
- Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
Qualifications
- Experience in a fast-paced retail and/or consumer-facing environment
- Ability to drive self-development
- Commercial understanding and awareness of industry
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