Estée Lauder Counter Manager Opportunity
2 weeks ago
Position Overview:
Estée Lauder is seeking a dynamic and inspirational Counter Manager to lead, coach, and develop a team of sales advisors to achieve sales, customer service, and operational targets. This is a unique opportunity to be the chief executive officer of your own store/counter, with total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management.
Key Responsibilities:
- Lead and develop a high-performing team of sales advisors to achieve sales and customer service targets.
- Create and execute an agile business plan to recruit and retain customers.
- Develop and implement in-store events to drive sales and customer engagement.
- Provide exceptional customer relationship management to drive customer loyalty and retention.
Requirements:
- Proven retail management experience preferably within beauty or a fast-paced retail environment.
- Experience setting sales and customer service targets, sales analysis, and staff scheduling.
- Previous retail operations experience including inventory and facilities management and cash reconciliation.
- Proven track record of leading, coaching, and developing a team to succeed.
Benefits:
- Competitive industry salary.
- Commission scheme eligibility.
- Annual leave and family leave.
- Product discount/staff product concession monthly credit spend allowance.
- Mental health wellbeing initiatives (Unmind app and employee assistant programme).
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