Bobbi Brown Cosmetics Counter Lead

4 weeks ago

Chester, Cheshire, United Kingdom Bobbi Brown Cosmetics Full time
Bobbi Brown Cosmetics Counter Lead Opportunity

Job Summary

We are seeking a highly motivated and experienced Counter Lead to join our Bobbi Brown Cosmetics team. As a Counter Lead, you will be responsible for driving sales growth, delivering exceptional customer service, and maintaining a high level of retail standards.

Key Responsibilities:

  • Maximise sales through effective selling and customer service
  • Contribute to efficiencies by adhering to company procedures and guidelines
  • Understand daily and weekly targets
  • Ensure personal awareness of additional sales avenues
  • Keep up to date with competitor activities and missed opportunities
  • Effectively manage social media to drive business and protect brand image
  • Deliver brand strategy and local plan
  • Plan and implement local marketing and events initiatives
  • Deliver excellence in service execution
  • Be an ambassador for the brand
  • Manage refunds and complaints
  • Use digital tools to stay up to date with knowledge
  • Develop a consumer recruitment and retention strategy
  • Develop up to date knowledge of products

Operations:

  • Plan to deliver excellent standards at all times
  • Review retail standards daily
  • Ensure deliveries and stock movements are completed within agreed timeframes
  • Ensure all auditable processes and administration are actioned correctly
  • Minimise stock loss by implementing company security policies
  • Create and maintain a safe working environment

Commerciality:

  • Manage daily replenishment
  • Maximise sales performance using commercial reports
  • Plan and deliver visual merchandising layout
  • Identify stock package issues and take corrective action
  • Effectively manage promotions and discounts
  • Identify trends and make suggestions to enhance product performance

Qualifications:

  • Experience in a fast-paced retail and/or consumer facing environment
  • Ability to drive self-development
  • Commercial understanding and awareness of industry

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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