Restaurant Operations Director
3 weeks ago
Job Description:
This position is responsible for supervising all dining room personnel within the dining facility, ensuring that all policies and procedures are followed for providing proper service to guests.
The Restaurant Operations Director will maintain records of personnel performance, dining room labor costs, and other expenses. They will also schedule periodic food service employee meetings to ensure correct execution of restaurant policies.
Additionally, they will schedule all room personnel in accordance with operating budgets and forecasts. The ideal candidate will have 5-10 years of experience in restaurant supervision/management and at least 2 years of experience in high-volume restaurant operations with annual sales in excess of $4 million.
Key Responsibilities:
- Supervise dining room personnel and ensure adherence to policies and procedures
- Maintain records of personnel performance and expenses
- Schedule food service employee meetings and room personnel
- Ensure seamless delivery of service for guests
- Anticipate and handle customer complaints or problems
- Understand Collective Bargaining Agreement and work with union and HR
- Assist with training of new employees, hiring, orientation, and job performance
Qualifications:
- Bachelor's degree in Hospitality or related field preferred
- 5-10 years of experience in restaurant supervision/management
- At least 2 years of experience in high-volume restaurant operations with annual sales in excess of $4 million
- Must be proficient with Microsoft Office software
- Superior customer service and leadership skills required
Estimated Salary: $60,000 - $80,000 per year, depending on experience and qualifications
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