Case Resolution Specialist

3 days ago


Wakefield, Wakefield, United Kingdom Minster Law Full time

About Minster Law

Minster Law Solicitors is a leading personal injury claims provider to the motor insurance market, wholly owned by BHL UK Ltd, a UK subsidiary of BHL, a highly successful, cash generative and profitable international Insurance Services Group.

Our Values

We are an Investor's in People Platinum accredited organisation, committed to high performance through great people and a strong company culture that focuses on trust, respect, openness, and inclusion. Our values are 'stand together', 'be courageous' and 'find a way' and this embodies everything we do.

Your Role

As a Case Resolution Specialist, you will be responsible for ensuring the accurate and efficient processing of client-related financial instructions, guaranteeing that SRA Accounts Rules are complied with, and the required SLAs are met.

Key Responsibilities

  • Processing & completing finance transactions in a timely and accurate manner.
  • Processing payments to customers throughout their claim in line with regulatory requirements and SLA's
  • Processing costs and disbursement payments in line with relevant instructions
  • Financial procedures relating to reconciliation and payment activity.
  • Electronic data inputting and data reconciliation.
  • Archiving, scanning, photocopying.
  • Data interrogation, numeracy reconciliation and ability to use Microsoft Office.

Requirements

  • Experience of working in a high volume and delivery focused finance environment.
  • Highly organised and able to work under pressure to strict deadlines.
  • Possess the ability to prioritise and plan with excellent time management skills.
  • Excellent attention to detail.
  • Good Microsoft skills, including word and excel.

Desirable Skills

  • Understanding of SRA accounts rules, ideally within a legal environment.
  • Previous experience of working with Proclaim operating systems, or another similar Finance IT system.
  • Robust - able to deal with changing circumstances and challenging situations whilst still achieving objectives.
  • Take opportunities to develop and are committed to developing your career in personal injury.

What We Offer

  • A salary between £21,112 and £23,500
  • An annual discretionary bonus scheme.
  • Agile working, offering our colleagues flexibility to work where they can provide the best support to our customers and colleagues alike.
  • 25 days holiday, which can increase up to 30 days in line with service.
  • 'Time for Me' days which gives you the opportunity to take up to 12 additional days per year through condensed working.
  • Working in a platinum-accredited Investors in People organisation that's committed to your development.

Equal Opportunities

We are an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status.



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