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IT Support Specialist

2 months ago

Wakefield, Wakefield, United Kingdom South West Yorkshire Partnership NHS Trust Full time

About the Role

We are seeking a dedicated and skilled IT Support Specialist to join our team. In this role, you will provide essential technical assistance to our users, ensuring smooth operation of our IT systems and resolving any issues promptly and efficiently.

Key Responsibilities

  • Provide first-line technical support to users across a range of IT hardware and software applications.
  • Diagnose and troubleshoot technical issues, identifying root causes and implementing effective solutions.
  • Maintain accurate records of user requests, resolutions, and system configurations.
  • Collaborate with other IT professionals to ensure seamless service delivery and knowledge sharing.
  • Contribute to the development and implementation of IT support procedures and documentation.

Essential Skills and Qualifications

  • Proven experience in delivering exceptional customer service in a technical environment.
  • Strong understanding of IT infrastructure, including hardware, software, and network fundamentals.
  • Excellent communication and interpersonal skills, with the ability to explain complex technical concepts clearly and concisely.
  • Proficiency in Microsoft Office Suite and Windows Operating Systems.
  • A commitment to continuous learning and professional development.

Desirable Skills and Qualifications

  • Knowledge of ITIL principles and best practices.
  • Experience with Active Directory (AD) administration.
  • Relevant IT certifications, such as Microsoft Certified Professional (MCP).