IT Support Specialist

3 weeks ago


Wakefield, Wakefield, United Kingdom Daisy Corporate Services Full time

IT Support Specialist at Daisy Corporate Services

Become a vital member of our team dedicated to delivering exceptional support for incident resolution and service requests. You will collaborate in a professional office setting with fellow IT Support Specialists and Technical Support Engineers, striving to meet and surpass performance metrics while providing outstanding service.

What will your daily responsibilities include?

Your role will involve taking charge of Incidents and Service Requests, ensuring timely resolution and escalating issues when necessary. Key duties encompass initial evaluation, prioritization, and resolution of incidents, in addition to managing service requests efficiently.

What qualifications are we seeking?

We are looking for candidates with robust analytical and troubleshooting abilities, experience in customer service roles, and knowledge of ITIL frameworks and tools. A proven history of achieving Service Level Agreements and performance targets is essential.

About Daisy Corporate Services:

We are an innovative technology firm committed to becoming the preferred managed service provider. Our focus on client satisfaction drives us to deliver IT solutions that enhance efficiency and productivity. We foster an inclusive and supportive workplace culture that values the contributions of every team member.

Employee Benefits:

  • Flexible Work Arrangements: Enjoy the option of a hybrid work model that combines both office and remote work.
  • Generous Leave Policy: Start with 25 days of annual leave, increasing up to 30 days over time.
  • Special Days Off: Receive an additional day off for your birthday and wedding.
  • Professional Development: Gain access to our internal learning resources and apprenticeship programs.
  • Health and Wellness: Benefit from discounted health plans, an employee assistance program, and wellness initiatives.
  • Exclusive Discounts: Take advantage of discounts with over 1,200 retailers.

Are you ready to be part of a leading managed service provider? We invite you to learn more about our opportunities and consider joining our team.



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