E-commerce Manager

4 days ago

London, Greater London, United Kingdom OpenSourced - Search & Selection Full time

About the Role:

We are seeking an experienced E-commerce Manager to oversee the growth and performance of our UK and European e-commerce platforms. As a key member of our team, you will be responsible for driving sales and brand growth across multiple markets.

Key Responsibilities:

  • Drive growth and expansion of our Shopify-based e-commerce stores across the UK and Europe.
  • Manage and optimise Google Ads campaigns, working closely with the Performance Marketing team to ensure alignment with sales strategies and KPIs across all territories.
  • Collaborate with the marketing team to analyse performance data from digital marketing channels, identifying trends and opportunities for optimisation.
  • Use statistical models to forecast sales and manage inventory levels, working with the Supply Chain team to ensure product availability.
  • Develop and manage content for the website using HTML/CSS, and coordinate with a development team for advanced functionalities.
  • Lead the integration and supervision of an AI-based customer support chatbot, in partnership with the Customer Support team.
  • Ensure content consistency and quality across all stores in their respective native languages, coordinating with translation agencies.
  • Regularly report on KPIs by territory, presenting strategies for improvement in areas such as revenue, conversion rates, and traffic.
  • Conduct competitor analysis to identify traffic-driving and conversion-boosting opportunities.

Requirements:

  • Strong analytical skills with a proven ability to recognise success or failure and take corrective action.
  • Data-driven approach to decision-making, with an in-depth understanding of UK/EU customer behavior.
  • Proficiency in HTML and CSS, with additional knowledge of Liquid being a plus.
  • Experience in web development project management is preferred.
  • Hands-on experience with digital advertising tools such as Google Ads, Meta Ads, and email marketing platforms.
  • Familiarity with statistical models for sales forecasting and inventory management.
  • Bachelor's degree (2:1 or higher) in Marketing, Business, or a related field.
  • Proficiency in at least one European language (French, Spanish, Dutch, German, or Italian preferred).
  • A minimum of 3 years' experience in e-commerce, ideally with Magento or Shopify.

What We Offer:

  • Competitive salary: £45k + 20% bonus
  • 20 days annual leave, plus your birthday and bank holidays
  • Stakeholder pension scheme
  • Career development and progression opportunities
  • Flexible working arrangements
  • Time off/lieu credit system
  • Generous friends and family discount scheme
  • Free on-site parking, well-being program, on-site gym, ping pong facilities, and more
  • Free monthly staff lunches, snacks, fruit, and beverages

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