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Senior Leader

1 month ago

Exeter, Devon, United Kingdom Exeter City Council Full time
Exeter City Council: A Leader in Community Services

Exeter City Council is seeking a highly skilled and experienced leader to join our Operational Management Board, providing strategic and operational leadership to our customer services and community development work.

About the Role

This is a pivotal time for positive change in the City, and we are seeking passionate, innovative, and driven senior leaders who understand what excellence looks like and have the confidence to make informed, evidence-based decisions that benefit Exeter and its communities.

Key Responsibilities
  • Provide strategic and operational leadership to our customer services and community development work
  • Drive efforts to assess and evaluate experiences at each touchpoint across the customer journey
  • Ensure the voice of the customer is heard in decision-making and motivate all staff to be ambassadors for our services
  • Support teams to provide exceptional customer service and act as a driving force behind building a customer-centric culture at Exeter
  • Provide strategic leadership to our Community Development work, largely delivered through our flagship programme Wellbeing Exeter
Requirements

We are looking for a highly skilled and experienced leader who has:

  • Demonstrable experience of successful senior delivery of significant transformation of a customer management service within a complex public and/or private sector environment
  • Experience of creating and implementing leaner communication processes and enhancing customer experience
  • Strong collaboration and leadership skills, with the ability to motivate and inspire teams
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders
What We Offer

Exeter City Council offers a competitive salary and benefits package, as well as opportunities for professional development and growth.