Senior Operations Manager

1 month ago


Exeter, Devon, United Kingdom Devon Partnership NHS Trust Full time

About the Role

We are seeking an experienced and compassionate senior manager to join our team as a full-time Operational Manager for the Exeter MERs team. As a key member of our leadership team, you will work closely with the Clinical Lead to ensure the high-quality and safe delivery of services from both a clinical and operational perspective.

Main Responsibilities

  • Provide effective collaborative leadership and day-to-day operational management of the CFHD service.
  • Jointly lead the locality/county leadership team comprising professional, clinical, and operational leaders.
  • Ensure the effective and efficient delivery of evidence-based clinical pathways through the service, including triage, assessment, clinical formulation, and care planning, treatment, and discharge of children and young people.
  • Ensure the service is delivered in partnership with other clinical pathways within CFHD, health specialties, and partner organizations across health, education, social care, and the voluntary sector.
  • Ensure the service is delivered in partnership with children, young people, and their parents/carers, ensuring their active participation is facilitated and feedback elicited, considered, and acted upon.
  • Ensure clinical and non-clinical risks are managed effectively.
  • Maintain systems designed to monitor demand and maintain optimal clinical capacity.
  • Ensure data is captured and used to drive effective service delivery and continuous service improvement.
  • Work collaboratively with other leaders (professional, clinical, and operational) to maintain a culture within the service of excellence in clinical standards and safety.
  • Operate as a leader within the multi-agency network of children's services in Devon and Torbay to ensure the service is delivered as part of an integrated system of care to improve health outcomes for Devon and Torbay children and young people.
  • Ensure the service is delivered to meet key performance targets.
  • Ensure robust financial management systems are in place and the service is delivered within budget.
  • Provide supervision, operational management, and support to clinical team managers and clinical leads with the ability to demonstrate compassionate leadership, understand and follow HR policies and procedures, ensure staff wellbeing and development, and adopt a collaborative approach to engage staff with a range of skills and communication needs.
  • Attend, participate, and chair relevant meetings with the ability to present information in a range of formats, adapting communication to meet the needs of others.
  • Deputise for senior staff as required.

About Us

Devon Partnership NHS Trust is a leading provider of mental health and learning disability services in Devon. We are committed to delivering high-quality, patient-centered care that meets the needs of our communities.

What We Offer

  • A competitive salary and benefits package.
  • A comprehensive training and development program.
  • A supportive and inclusive work environment.
  • The opportunity to work with a talented and dedicated team of professionals.

How to Apply

If you are a motivated and experienced senior manager looking for a new challenge, please submit your application, including your CV and a covering letter, to [insert contact details].



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