Customer Service Representative
4 days ago
Job Title: Customer Service Representative
Job Type: Full-time
Company: Page Personnel Sales
Location: Weybridge
Job Description:
- Key Responsibilities:
- Process and maintain orders in enterprise resource planning (ERP) systems, such as SAP, to meet customer delivery deadlines and ensure compliance with company discount policies.
- Update customers throughout the order lifecycle, providing high-quality responses to all inquiries and ensuring timely communication.
- Liaise with internal departments to ensure customer expectations and deadlines are met, fostering strong relationships and collaboration.
- Process stock check inquiries from customers or internal departments, providing accurate and timely information.
- Requirements:
- Develop and maintain good relationships with internal and external stakeholders at all levels.
- Excellent written and verbal communication skills, with the ability to adapt to diverse communication styles.
- Highly organized and able to prioritize tasks effectively, managing multiple responsibilities and deadlines.
- Strong analytical, organizational, and report writing skills, with the ability to analyze data and provide insights.
- Ability to work under pressure, maintaining accuracy and attention to detail in fast-paced environments.
- Driven to work independently and as part of a team, with a methodical and problem-solving mindset.
- Demonstrate customer-centric behaviors and a passion for delivering exceptional customer service.
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