Customer Service Representative

7 days ago


Weybridge, Surrey, United Kingdom Foster Denovo Full time

Foster Denovo is a leading financial services company that boasts a strong reputation and years of industry experience. Our team is dedicated to providing exceptional advice and service to our clients, partners, and employees.

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our back office team, you will play a vital role in delivering a first-class support service to our private client partners.

Key Responsibilities:

  • Provide regular updates to partners and clients to ensure they are fully informed and value the service they receive from Foster Denovo.
  • Offer general day-to-day support to the private client services manager and all relevant partners.
  • Obtain information from providers on clients' existing financial arrangements.
  • Input client information into our back office system and ensure all tasks are recorded and acted upon within agreed timescales.
  • Upload necessary documentation into the back office system and scan other documents as required.
  • Be responsible for scanning and archiving client files.

Requirements:

  • Outstanding telephone manner with the ability to build rapport quickly.
  • Hard working and responsive to the need to deliver a high-quality support service.

Our Benefits Package Includes:

  • 25 days holiday (increasing by an additional day per annum up to 30 days)
  • Foster Denovo will match your personal pension contribution up to a maximum of 7.
  • Life assurance of up to 4 x your salary;
  • Income protection of 75% of your basic salary in the event of long-term sickness
  • Employees can use our financial advisers within the company for any financial advice or knowledge
  • Interest-free season tickets loans, eye care, and childcare vouchers.
  • Shopping discounts benefits portal (discounts on holiday, gym, and high street retailers)


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