Customer Service Representative
7 days ago
Foster Denovo is a leading financial services company that boasts a strong reputation and years of industry experience. Our team is dedicated to providing exceptional advice and service to our clients, partners, and employees.
We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our back office team, you will play a vital role in delivering a first-class support service to our private client partners.
Key Responsibilities:
- Provide regular updates to partners and clients to ensure they are fully informed and value the service they receive from Foster Denovo.
- Offer general day-to-day support to the private client services manager and all relevant partners.
- Obtain information from providers on clients' existing financial arrangements.
- Input client information into our back office system and ensure all tasks are recorded and acted upon within agreed timescales.
- Upload necessary documentation into the back office system and scan other documents as required.
- Be responsible for scanning and archiving client files.
Requirements:
- Outstanding telephone manner with the ability to build rapport quickly.
- Hard working and responsive to the need to deliver a high-quality support service.
Our Benefits Package Includes:
- 25 days holiday (increasing by an additional day per annum up to 30 days)
- Foster Denovo will match your personal pension contribution up to a maximum of 7.
- Life assurance of up to 4 x your salary;
- Income protection of 75% of your basic salary in the event of long-term sickness
- Employees can use our financial advisers within the company for any financial advice or knowledge
- Interest-free season tickets loans, eye care, and childcare vouchers.
- Shopping discounts benefits portal (discounts on holiday, gym, and high street retailers)
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