Customer Service Representative
6 days ago
Job Summary:
Clinigen is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Customer Service department, you will be responsible for providing exceptional support to our global customers, ensuring their needs are met and exceeded.
Key Responsibilities:
- Customer Support: Respond to customer inquiries and resolve issues in a timely and professional manner, ensuring high levels of customer satisfaction.
- Order Processing: Accurately process customer orders and quotations, adhering to set regulatory and compliance-based standards.
- Training and Development: Complete an onboarding training program and assist in delivering training to new starters, ensuring a seamless transition into the role.
- Process Improvement: Identify areas for process improvement and communicate suggestions to the team, contributing to the enhancement of our customer service experience.
- Collaboration: Work closely with internal teams to ensure customer accounts are compliant and created according to their needs.
Requirements:
- Language Ability: Fluent language ability (both written and verbal) for assigned region(s).
- Education: Educated to a minimum of GCSE and or equivalent regional qualification.
- Experience: Demonstrable experience of working in a customer service environment.
- Communication Skills: Excellent communication skills with a customer-centric focus.
- Organizational Skills: Ability to multitask and ensure great organizational skills.
- Adaptability: Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments.
- Technical Skills: Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage.
Benefits:
- 27 days holiday plus 8 bank holidays
- Pension contributions 4.5% matched
- Life assurance 4 x annual salary
- Flexible Benefits Platform with £25/month Company contribution
- Annual salary review
- Independent financial advice service
- Enhanced Employee Assistance Programme
- Shopping discounts with retailers
- Long service awards
- Recognition scheme & employee of the year awards
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