Halo ITSM Implementation Specialist

1 month ago


London, Greater London, United Kingdom OpticoreIT Full time

OpticoreIT is a specialist IT services consultancy that offers diverse opportunities to work in challenging and exciting environments across various client bases, including large enterprises and FTSE 100 companies, spanning multiple verticals such as Finance, Media, Telecommunications, and more.

OpticoreIT is growing, and we are seeking a contract Halo Consultant to implement and integrate Halo ITSM from our current system, ZenDesk. This will be a villa deployment.

Key Responsibilities:

  • Review the existing ITSM tool (ZenDesk) to understand its current state and identify the Minimal Viable Product (MVP) for Halo ITSM, focusing on Incident, Request, Change, Problem, and internal IT processes.
  • Collaborate with the Service Delivery team to ensure timely delivery of the scope of works.
  • Be the Halo ITSM Subject Matter Expert (SME) for OpticoreIT.
  • Conduct workshops with internal resources to review Halo processes and ensure these sessions are documented for future reference.
  • Ensure seamless integration with client ITSM systems, primarily SNOW.
  • Work with the Halo Professional Services team to implement the platform against the MVP.
  • Ensure the tooling is fully ITIL compliant.
  • Follow the project plan for implementation and attend meetings with the assigned Project Manager to ensure the implementation aligns with the plan and identifies and reports risks and issues to the SLT.

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