Contract ITSM Specialist

4 hours ago


London, Greater London, United Kingdom Investigo Full time

We are looking for an experienced ServiceNow Developer to join our team in West London, working on a contract basis.

The ideal candidate will have extensive expertise in configuring SLAs and Service Commitments, as well as hands-on experience with the Contract Management Plugin. This role requires a deep understanding of ITSM processes and proficiency with CSDM v4.

About the Role:

  • Configure and optimize SLAs and Service Commitments to align with business requirements.
  • Implement and manage the Contract Management Plugin to streamline vendor contractual commitments.
  • Collaborate with stakeholders to ensure effective ITSM process lines are supported and aligned with best practices.
  • Maintain data integrity and service mapping across the platform using CSDM v4 principles.
  • Develop and utilize dashboards and reports to support decision-making.
  • Provide technical guidance and mentorship to team members on ServiceNow development best practices.

Key Requirements:

  • Extensive experience as a ServiceNow Developer, with a focus on configuring SLAs and Service Commitments.
  • Proven expertise in deploying and managing the Contract Management Plugin.
  • Deep understanding of ITSM processes and their application within the ServiceNow platform.
  • Hands-on experience with CSDM v4 and its integration into IT workflows.
  • Proficiency in Performance Analytics and Platform Analytics, with a focus on SLA reporting and insights.
  • Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions.
  • Excellent communication skills, with a track record of effectively working with cross-functional teams.

Estimated Salary: Up to £625 per day (Inside IR35), with 2 days per week required in West London.



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