IT Service and Contract Management Specialist
10 hours ago
**About the Role**
CV-Library is seeking a highly skilled IT Service Management Analyst to join our team in the City of London. This is an exciting opportunity to work with global and virtual teams, delivering high service levels in a fast-paced environment.
The ideal candidate will have 3+ years of experience working with ITSM tools, such as ServiceNow, and a strong understanding of ITIL frameworks. Previous experience in a professional services environment or law firm is a distinct advantage.
**Key Responsibilities**
- Work closely with IT and business stakeholders to manage incident prioritization and timely service restoration.
- Produce reports in ServiceNow to analyze trends and improve service delivery.
**Requirements**
- 3+ years of experience in IT Service Management, including Incident, Problem, Request Fulfillment, Change Management, and Service Levels.
- ITIL/ITSM Certification is desired but not essential.
**Benefits**
- Fully funded ITIL certification course.
- Opportunities for career growth and professional development.
Estimated Salary: £55,000 - £65,000 per annum, depending on experience.
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