ITSM Solution Manager
4 days ago
We are looking for an experienced ITSM System Administrator and Product Owner to join our team at Charles Russell Speechlys LLP.
This role requires the ability to oversee the management of a hosted ITSM solution, ensuring its optimal performance and alignment with business needs.
The successful candidate will work closely with the Service Desk Manager, Incident and Problem Management Specialist, and Customer Experience Business Partner to ensure the system meets the needs of the organisation.
Key Responsibilities:
- Oversee Ivanti Neurons, ITSM solution, ensuring its optimal performance and alignment with business needs.
- Manage and test system updates from Ivanti.
- Coordinate the deployment from development, staging, and production environments.
- Collaborate with stakeholders across the organisation to gather and analyse requirements for system enhancements.
- Lead user focus sessions to gather feedback and understand user needs.
- Maintain a strong relationship with the solution provider.
- Propose and implement system improvements to enhance functionality and the user experience.
- Ensure that all system developments are customer-centric, aiming to provide excellent customer service.
- Comprehensively document the system and processes, maintaining clear and accessible records.
- Identify opportunities for automation to streamline processes and reduce the need for manual intervention.
- Guarantee the integrity of system data through effective integration with other enterprise systems.
- Drive the development and adoption of Neurons within the organisation.
Annual Salary: £65,000 - £85,000 depending on location and experience.
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