ITSM Architect Lead

1 week ago


London, Greater London, United Kingdom Nagarro Inc Full time

We are a Digital Product Engineering company scaling in a big way. Our focus is on delivering innovative products and services that meet the needs of our customers.

Our work culture is dynamic, collaborative, and non-hierarchical, making it an exciting place to grow your career.

Key Responsibilities:

  • Consult for and implement IT Service Management (ITSM) solutions on Jira Service Desk
  • Groom ITSM architects and Subject Matter Experts (SMEs)
  • Built three or more ITSM solutions with expertise in Service Management
  • Strong understanding of Software Asset Management (SAM), Hardware Asset Management (HAM), and ITIL processes
  • Exposure to Atlassian suite of products including Jira Service Desk

Requirements:

  • A minimum of 14 years of experience in IT Service Management
  • Jira Service Desk Consulting expertise
  • Service Management skills at an expert level

The estimated salary for this position is $180,000 per year. If you're looking for a challenging role where you can apply your ITSM skills and experience, we encourage you to consider this opportunity.



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