ServiceNow Platform Operations Specialist

1 month ago


London, Greater London, United Kingdom Capita Full time

**Job Title:** ServiceNow Platform Operations Specialist

We are seeking an experienced ServiceNow expert to join our team at Capita. As a ServiceNow Platform Operations Specialist, you will be responsible for deploying, maintaining, and improving the ServiceNow Service Management platform.

This role involves leveraging technology to deliver proactive IT Operations through implementation, automation, integration, and management of ITSM related toolsets and environments.

  • Maintain uptime operationally, including ITSM, CSM, ITBM, and Performance Analytics modules.
  • Continuously improve the platform offering and collaborate with other areas of the Operations team to use ServiceNow to its full potential.
  • Provide BAU support for ServiceNow incidents and requests, liaising with customers and 3rd party teams as necessary.
  • Provide training sessions as required by support teams to manage the ServiceNow platform.
  • Create system user guides and provision of training/familiarisation across the ServiceNow Platform.
  • FOLLOW ServiceNow best practices, including scripting, security, and implementation.
  • Experience working as a ServiceNow Application Support Engineer, carrying out system maintenance and upgrades.
  • Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics, and Reporting.
  • Excellent understanding of ServiceNow platform administration.

Estimated Salary: £55,000 - £70,000 per annum (dependent on experience).


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