Senior ITSM Professional

4 hours ago


London, Greater London, United Kingdom Pharaoh Capital Full time

Job Description: Senior ITSM Professional

We are seeking a skilled and dynamic Senior ITSM Professional to join our team and take full ownership of the ServiceNow platform within the organisation. In this role, you will work closely with business stakeholders, development teams, and subject matter experts to drive the strategic direction, roadmap, and implementation of ServiceNow features, enhancements, and integrations.

Key Responsibilities:

  • Define and communicate the vision and strategy for the ServiceNow platform.
  • Develop and maintain the product roadmap, prioritising initiatives based on business needs, user feedback, and strategic goals.
  • Ensure the product aligns with business objectives and supports the organisation's digital transformation initiatives.

Key Skills & Qualifications:

  • Proven experience as a ServiceNow Product Owner, ServiceNow Business Analyst, or similar role, with extensive knowledge of ServiceNow modules (ITSM, ITOM, ITAM, HR, etc.).
  • Strong background in Agile methodologies, particularly Scrum.
  • Experience collaborating with cross-functional teams in an enterprise environment.

Estimated Salary Range: $80,000 - $110,000 per annum

Benefits:

  • Life Insurance (4x base pay)
  • Critical illness cover
  • Dental insurance
  • Death in service
  • Paid Time Off and Paid holidays
  • Paid Parental Leave
  • FAMILY BUILDING BENEFITS LIKE ADOPTION ASSISTANCE, SURROGACY AND CRYOPRESERVATION
  • Gym and fitness perks
  • Flexible working


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