ITSM and Service Management Expert

4 weeks ago


London, Greater London, United Kingdom Capita Full time

**About the Role:** We are seeking a highly skilled ServiceNow expert to join our team at Capita. As a Technical IT Operations Manager, you will be responsible for deploying, maintaining, and improving the ServiceNow Service Management platform.

This role involves leveraging technology to deliver proactive IT Operations through implementation, automation, integration, and management of ITSM related toolsets and environments.

Key Responsibilities:

  • Maintaining uptime operationally, including ITSM, CSM, ITBM, and Performance Analytics modules.
  • Collaborating with other areas of the Operations team to use ServiceNow to its full potential.
  • Providing BAU support for ServiceNow incidents and requests, liaising with customers and 3rd party teams as necessary.
  • Providing training sessions as required by support teams to manage the ServiceNow platform.
  • Creating system user guides and providing training familiarization across the ServiceNow Platform.

Requirements:

  • Experience working as a ServiceNow Application Support Engineer, carrying out system maintenance and upgrades.
  • Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics, and Reporting.
  • Excellent understanding of ServiceNow platform administration.

Benefits: Our company offers a competitive salary range of £55,000 - £70,000 per annum, dependent on experience, as well as opportunities for career growth and development.



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