Home Claims Operations Lead

14 hours ago


Leicester, Leicester, United Kingdom Hastings Direct Careers Full time

Hastings Direct Careers is seeking a highly motivated Home Claims Operations Lead to join our team and contribute to our goal of becoming a market leading home claims handling function. As a key member of our operations team, you will play a critical role in ensuring that our claims processes are efficient, effective, and customer-focused.

About You

We are looking for someone with a strong background in insurance claims management, who has experience of leading teams and managing complex processes. You should be able to communicate effectively with stakeholders at all levels, have a strong attention to detail, and be able to work under pressure to meet deadlines.

Key Responsibilities
  • Supporting the Hastings Direct goal: To become a market leading home claims handling function.
  • Setting and managing objectives: Providing coaching and development plans to support ongoing progression and ensuring annual PDR's are conducted.
  • Ensuring payments: Authorised in line with our departmental SLA's.

We offer a competitive salary of £45,000 - £60,000 per annum, depending on experience, as well as a range of benefits including health insurance, pension scheme, and 25 days' annual leave.



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