Order Management Specialist
6 days ago
We are seeking a highly skilled and experienced Order Management Specialist to join our team at Unity Communications. As an Order Management Specialist, you will play a critical role in ensuring the smooth execution of our order management lifecycle.
Key Responsibilities- Provide accurate and real-time order status and installation updates to customers and internal stakeholders.
- Identify and report orders hitting roadblocks, and work with cross-functional teams to resolve issues.
- Develop and maintain a deep understanding of third-party carrier systems and processes.
- Manage internal customer relationship management (CRM) updates and associated tasks.
- Coordinate with various levels of sales operations and carrier cross-functional groups to ensure seamless order execution.
- Review contracts and validate services to ensure accuracy and compliance.
- Notify carriers of any order updates that do not meet expected timelines.
- Consistently meet organizational scorecard productivity and quality metrics.
- Serve as a team lead or subject-matter expert for colleagues, providing guidance and support as needed.
- Guide team members on matters of process and organizational compliance.
- Proactively identify opportunities for procedural improvement and recommend solutions to enhance order management efficiency.
- Develop standards, processes, and procedures for the team to ensure consistency and quality.
- Act as a single point of contact for the order management lifecycle, providing exceptional customer service and support.
- Stay up-to-date on construction dependencies, including structured cabling and right of entry.
- Study data services and solutions, including dynamic routing, static routing, and topology.
- Understand voice services, including hosted private branch exchange (PBX).
- Exercise independent judgment and discretion whenever necessary to resolve complex order management issues.
- Help resolve systemic process gaps and issues, and implement appropriate quality assurance mechanisms.
- Bachelor's degree in an equivalent field of study or certification (combination of both a plus).
- 1-2 years of related experience in order management, customer service, or a related field.
- Ability to balance competing priorities and manage multiple tasks simultaneously.
- Consistent attention to detail and ability to maintain accuracy in order management processes.
- Ability to adapt quickly in a dynamic environment and respond to changing priorities.
- Ability to build customer, business, and industry relationships through exceptional communication and interpersonal skills.
- Ability to manage conflicts and collaborate cross-functionally with internal stakeholders.
- Decision-making, negotiation, and problem-solving skills to resolve complex order management issues.
- Technical knowledge and skills in order management, customer service, and related areas.
- Ability to maintain punctual work attendance and adapt to variable schedules as necessary.
- HMO coverage with two free dependents upon regularization.
- VL/SL credits upon regularization.
- Friendly and supportive work culture.
- 13th-month pay and other Philippine government-mandated benefits.
- Nontaxable allowances.
- Pay increases, performance bonuses, birthday gifts, and many more.
You look for a company whose senior management listens to what you are and aren't saying, and whose managers and team leads you can genuinely connect with. According to 99% of the current and previous employees, Unity Communications is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
Remote Work: No
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Order Management Specialist
4 days ago
Par, Cornwall, United Kingdom Unity Communications Full time{"h2": "Order Management Specialist Role Overview", "p": "At Unity Communications, we are seeking a highly skilled Order Management Specialist to join our team. As an Order Management Specialist, you will be responsible for leading our order management lifecycle and facilitating streamlined collaboration among team members, vendors, partners, and customers....
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Order Management Specialist
4 days ago
Par, Cornwall, United Kingdom Unity Communications Full time{"h2": "Order Management Specialist Role Overview", "p": "At Unity Communications, we are seeking a highly skilled Order Management Specialist to join our team. As an Order Management Specialist, you will be responsible for leading our order management lifecycle and facilitating streamlined collaboration among team members, vendors, partners, and customers....
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Order Management Specialist
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Par, Cornwall, United Kingdom Unity Communications Full timeAbout the RoleWe are seeking a highly skilled and experienced Order Management Specialist to join our team at Unity Communications. As an Order Management Specialist, you will play a critical role in ensuring the smooth execution of our order management lifecycle.Key ResponsibilitiesProvide accurate and real-time order status and installation updates to...
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