Client Support Specialist

4 weeks ago

Par, Cornwall, United Kingdom MASHPOINT LLC Full time

Job Title: Customer Service Representative

Duration: 06 months (Possible extension)

Location: Remote

Pay Rate: $32/hour

Overview

This role is essential in assisting the Customer Service and Sales divisions by managing a variety of customer service responsibilities for designated clients concerning OEM and/or repair sales inquiries and orders. Key tasks include pricing, quoting, reviewing purchase orders, entering orders, resolving customer hold issues, expediting orders, and addressing customer questions and concerns to ensure positive customer relations within the organization.

Key Responsibilities

  • Serve as the main point of contact between assigned clients and Sales Engineering, Materials Operations, and Finance teams to fulfill customer requirements and business goals.
  • Review purchase orders, enter orders, and resolve customer-related issues.
  • Collaborate with Sales and Operations teams to ensure alignment with customer needs and objectives.
  • Examine customer contracts, specifications, purchase orders, shipping instructions, and other requirements while supporting documentation.
  • Maintain organized records for quotes, orders, contracts, and related customer documents.
  • Engage with the sales team to identify and clarify information and research needs.
  • Provide customer interfacing support as a backup for internal requests when the Sales team is unavailable.
  • Perform additional related duties as assigned by the responsible manager or business unit manager.

Qualifications

  • Education: High School diploma required; college coursework in a related field preferred.
  • Experience: 3-5 years as a Customer Service Representative in OEM, MRO, or Aftermarket preferred.
  • Prior experience with contracts is preferred.
  • Skills: Strong team player with excellent communication, presentation, and interpersonal skills; well-developed problem-solving abilities; solid organizational skills; and the capacity to work independently while effectively relating to all organizational levels.
  • Attention to detail and accuracy are critical.
  • Exceptional oral and written communication skills.
  • Ability to be an effective team member and demonstrate initiative.
  • Looking for a proactive individual with a comprehensive perspective.
  • Proven ability to partner effectively in a matrixed organizational environment.
  • Must manage a high volume of transactions and prioritize tasks to meet business demands.
  • Ability to work well under pressure, multitask, and meet deadlines.
  • Proficient in computer applications including Word, Excel, and PowerPoint.
  • Ability to handle confidential information discreetly and professionally.
  • Flexible work hours are required, and overtime may be necessary to meet the demands of the position.
  • Aerospace industry experience is a plus.
  • Must be proficient in reading, writing, and speaking English.
  • Must communicate clearly and concisely in English with customers.
  • Must be able to perform duties with or without reasonable accommodation.
  • Regularly required to sit, stand, walk, bend, and reach with hands and arms.
  • Frequent use of hands/fingers for handling, holding, grasping, and typing on a computer keyboard.
  • Must frequently lift and/or move up to 10 pounds.
  • Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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