Customer Support Specialist

6 days ago


Par, Cornwall, United Kingdom Samyojak Consultancy Services Full time
Job Overview

Samyojak Consultancy Services is seeking an experienced customer support professional to join our team. As a customer support specialist, you will be responsible for providing exceptional support to our customers through various channels, including phone, email, and chat.

Key Responsibilities
  • Customer Service Support: Respond to customer inquiries, resolve issues, and provide feedback on customer interactions.
  • Sales Support: Assist in creating estimates, sending quotes, and answering sales-related questions.
  • New Customer Onboarding: Welcome new customers, provide product information, and ensure a smooth onboarding experience.
  • Follow-up and Feedback: Conduct follow-up calls, gather feedback, and use it to improve customer service.
  • Record Management: Maintain accurate customer service records and follow up on customer interactions.
  • Product Promotion: Promote our products and services to customers and prospects.
  • Revenue Growth: Contribute to revenue growth by identifying opportunities to upsell and cross-sell products.
  • Account Management: Manage customer accounts, including billing and tax invoices.
  • Accounts Receivable: Recover and reduce accounts receivable for new customer installations and additional charges.
  • Project Delivery: Collaborate with the sales and marketing teams to deliver projects that meet business requirements.
Requirements
  • Education: Bachelor's degree in a relevant field.
  • Experience: Proven experience in sales and customer service, preferably in an office environment.
  • Communication Skills: Excellent written and verbal communication skills in English, with proficiency in Konkani and Hindi.
  • Teamwork: Ability to work collaboratively as part of a team and lead when necessary.
Working Conditions

Monday to Saturday, 8:45 am to closing time (or equivalent based on performance). Rotational Sunday shift with an alternative paid day off.

Other benefits include PF and ESIC benefits.



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