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Customer Service Specialist

2 months ago

Par, Cornwall, United Kingdom Castore Full time

About the Role

A Sales Associate is a vital position within our stores, offering the opportunity to be part of a dynamic team working closely with premium product customers and achieving daily targets.

We want our customers to experience the Castore difference. Your role is to inform all customers about our products and drive the force behind service and selling within our stores.

Key Responsibilities

  • Greet and serve customers as they enter the store.
  • Act as an ambassador for the Castore brand.
  • Provide exceptional customer service.
  • Advise and assist customers.
  • Handle complaints or forward serious issues to the manager on duty.
  • Conduct customer transactions.
  • Replenish stock on the shelves.
  • Assist with store deliveries.
  • Monitor and report on key performance indicators (KPIs) regularly.
  • Identify opportunities for upselling products and add-on sales.

Requirements

  • The ability to thrive in a sales-driven environment.
  • The capacity to work alone or as part of a team.
  • Outstanding written and oral communication skills.
  • A desire to use your initiative to solve problems.
  • A friendly and positive attitude.

What We Offer

  • A competitive salary.
  • A chance to build a career with a fast-paced, high-growth brand.