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Client Relations Specialist

3 months ago

Par, Cornwall, United Kingdom MASHPOINT LLC Full time

Job Title: Customer Service Representative

Duration: 06 months (Possible extension)

Location: Remote

Pay Rate: $32/hour

Overview

This role is essential in supporting the Customer Service and Sales teams by performing a variety of customer service tasks for designated clients related to OEM and/or repair sales inquiries and orders. Responsibilities encompass pricing, order review, order entry, resolving customer hold issues, expediting orders, and addressing customer inquiries and concerns, all aimed at fostering positive client relationships within the organization.

Key Responsibilities

  • Serve as the primary liaison between assigned clients and Sales Engineering, Materials Operations, and Finance teams to fulfill customer needs and business objectives.
  • Review purchase orders, manage order entry, and resolve customer-related issues.
  • Collaborate with Sales and Operations teams to ensure alignment with customer goals and requirements.
  • Examine customer contracts, specifications, purchase orders, shipping instructions, and other requirements to support documentation.
  • Maintain organized files for quotes, orders, contracts, and associated customer documents.
  • Engage with the sales team to identify and clarify information and research needs.
  • Provide customer interfacing support, particularly when the Sales team is unavailable.
  • Perform additional duties as assigned by the responsible manager or business unit manager.

Qualifications

  • Education: High School diploma required; college coursework in a related field preferred.
  • Experience: 3-5 years as a Customer Service Representative in OEM, MRO, or Aftermarket preferred.
  • Prior experience with contracts is preferred.
  • Skills: Proven team player with strong communication, presentation, and interpersonal skills; well-developed problem-solving abilities; solid organizational skills; and the capacity to work independently while effectively engaging with all organizational levels.
  • Attention to detail and accuracy are imperative.
  • Excellent oral and written communication skills.
  • Ability to be an effective team member and demonstrate initiative.
  • Looking for a proactive individual with a comprehensive perspective.
  • Demonstrated business partnership skills with the ability to navigate a matrixed organizational environment.
  • Must manage a high volume of transactions and prioritize tasks to meet business demands.
  • Proficient in computer applications including Word, Excel, and PowerPoint.
  • Ability to handle confidential information discreetly and professionally.
  • Flexible work hours are required, with potential overtime to meet the demands of the position.
  • Aerospace industry experience is a plus.
  • Must be proficient in reading, writing, and speaking English.
  • Regularly required to sit or stand, walk, bend, and reach with hands and arms.
  • Frequent use of hands/fingers for handling, holding, grasping, and typing on a computer keyboard.
  • Must be able to lift and/or move up to 10 pounds regularly.
  • Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.