Order Management Specialist
1 week ago
We are seeking a highly skilled and experienced Order Management Specialist to join our team at Unity Communications. As an Order Management Specialist, you will play a critical role in ensuring the smooth execution of our order management lifecycle.
Key Responsibilities- Provide accurate and real-time order status and installation updates to customers and internal stakeholders.
- Identify and report orders hitting roadblocks, and work with cross-functional teams to resolve issues.
- Develop and maintain a deep understanding of third-party carrier systems and processes.
- Manage internal customer relationship management (CRM) updates and associated tasks.
- Coordinate with various levels of sales operations and carrier cross-functional groups to ensure seamless order execution.
- Review contracts and validate services to ensure accuracy and compliance.
- Notify carriers of any order updates that do not meet expected timelines.
- Consistently meet organizational scorecard productivity and quality metrics.
- Serve as a team lead or subject matter expert for colleagues, providing guidance and support as needed.
- Proactively identify opportunities for procedural improvement and recommend solutions to enhance order management processes.
- Develop and maintain standards, processes, and procedures for the team.
- Act as a single point of contact for the order management lifecycle, ensuring timely and accurate communication with stakeholders.
- Stay up-to-date on construction dependencies, including structured cabling and right of entry.
- Develop a deep understanding of data services and solutions, including dynamic routing, static routing, and topology.
- Stay current on voice services, including hosted private branch exchange (PBX).
- Exercise independent judgment and discretion when necessary, making decisions that align with company goals and objectives.
- Help resolve systemic process gaps and issues, implementing quality assurance mechanisms as needed.
- Bachelor's degree in a related field of study or equivalent certification.
- 1-2 years of related experience in order management or a related field.
- Ability to balance competing priorities and maintain attention to detail.
- Ability to adapt quickly in a dynamic environment, with a focus on customer satisfaction.
- Ability to build and maintain customer, business, and industry relationships.
- Ability to manage conflicts and collaborate cross-functionally, with a focus on teamwork and communication.
- Decision-making, negotiation, and problem-solving skills, with a focus on finding solutions that meet customer needs.
- Technical knowledge and skills, with a focus on order management systems and processes.
- Ability to maintain punctual work attendance and adapt to variable schedules as needed.
- HMO coverage with two free dependents upon regularization.
- VL/SL credits upon regularization.
- A friendly and supportive work culture that values inclusion and diversity.
- 13th month pay and other Philippine government-mandated benefits.
- Nontaxable allowances.
- Pay increases, performance bonuses, birthday gifts, and many more.
We are a company that values inclusion and diversity, and we are committed to creating a positive and supportive work environment. Our senior management team is approachable and listens to the needs of our employees. We are a Certified Great Place To Work, and we are proud of our reputation for being a great place to work.
We are a company that values teamwork and collaboration, and we are looking for individuals who share our values. If you are a motivated and experienced professional who is looking for a new challenge, we encourage you to apply for this role.
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Order Management Specialist
4 days ago
Par, Cornwall, United Kingdom Unity Communications Full time{"h2": "Order Management Specialist Role Overview", "p": "At Unity Communications, we are seeking a highly skilled Order Management Specialist to join our team. As an Order Management Specialist, you will be responsible for leading our order management lifecycle and facilitating streamlined collaboration among team members, vendors, partners, and customers....
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Order Management Specialist
4 days ago
Par, Cornwall, United Kingdom Unity Communications Full time{"h2": "Order Management Specialist Role Overview", "p": "At Unity Communications, we are seeking a highly skilled Order Management Specialist to join our team. As an Order Management Specialist, you will be responsible for leading our order management lifecycle and facilitating streamlined collaboration among team members, vendors, partners, and customers....
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Order Management Specialist
6 days ago
Par, Cornwall, United Kingdom Unity Communications Full timeAbout the RoleWe are seeking a highly skilled and experienced Order Management Specialist to join our team at Unity Communications. As an Order Management Specialist, you will play a critical role in ensuring the smooth execution of our order management lifecycle.Key ResponsibilitiesProvide accurate and real-time order status and installation updates to...
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Order Management Specialist
6 days ago
Par, Cornwall, United Kingdom Unity Communications Full timeAbout the RoleWe are seeking a highly skilled and experienced Order Management Specialist to join our team at Unity Communications. As an Order Management Specialist, you will play a critical role in ensuring the smooth execution of our order management lifecycle.Key ResponsibilitiesProvide accurate and real-time order status and installation updates to...
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