Facilities Operations Specialist

19 hours ago


London, Greater London, United Kingdom TikTok Full time
About the Role

We are seeking a highly skilled Facilities Operations Specialist to join our team at TikTok.

Job Description

This is a critical role within our organization, responsible for overseeing the day-to-day operations of our facilities management service providers across the region. The successful candidate will be expected to collaborate with key business partners, including Admin, Catering, Physical Security, EHS, IT Service Desk, IT Operations, and Crisis Management.

  • The Facilities Operations Specialist will be responsible for monitoring our workplace ticketing system, analyzing trends, and implementing improvements based on data insights.
  • They will act as the main escalation point with property management teams and landlords.
  • Review and analyze FM financial reports, including actuals vs. forecast.
  • Manage escalations with vendors and contractors to resolve issues promptly.
  • Ensure all requests are handled within department SLAs, maintaining high standards of customer service.

What We Are Looking For:

  • A minimum of extensive experience in facilities management, workplace services, property management, or office management within the UK/European context.
  • Strong technical knowledge of MEP systems, including HVAC, lighting controls, plumbing, and Building Management Systems (BMS).
  • Demonstrated expertise in budget management and financial forecasting.
  • Strong track record in managing vendor and contractor relationships effectively.
  • Strong attention to detail and a focus on delivering excellent customer service.
Key Responsibilities
  • Develop and enforce facilities policies and procedures in line with company standards.
  • Provide support to multiple Business Units, managing their requests and operational needs effectively.
  • Monitor and manage tasks and requests via the facilities ticketing system.

PREFERRED QUALIFICATIONS:

  • Proven experience in operational support for culinary and kitchen services.
Salary Information

The estimated annual salary for this role is between £45,000 - £60,000 depending on experience, making it an attractive opportunity for those looking to advance their careers in facilities management.



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