Senior Customer Service Director

2 days ago


Dundee, Dundee City, United Kingdom Department for Work and Pensions Full time
Job Description

We are seeking a highly skilled and experienced Senior Customer Service Leader to join our team at the Department for Work and Pensions. As a key member of our leadership team, you will be responsible for driving customer service excellence across our organization.

Key Responsibilities
  • Develop and implement a customer-centric strategy to drive business growth and improve customer satisfaction.
  • Lead a team of customer service professionals to deliver exceptional customer experiences across multiple channels.
  • Collaborate with cross-functional teams to identify and address customer pain points and areas for improvement.
  • Develop and maintain relationships with key stakeholders, including customers, partners, and internal teams.
  • Monitor and analyze customer feedback and metrics to inform business decisions and drive continuous improvement.
Requirements
  • Proven track record of delivering customer service excellence in a fast-paced, dynamic environment.
  • Strong leadership and management skills, with experience in leading high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and internal teams.
  • Ability to analyze complex data and metrics to inform business decisions.
  • Strong problem-solving and critical thinking skills, with the ability to adapt to changing priorities and deadlines.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.
  • The chance to make a real difference in the lives of our customers.


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