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Senior Customer Service Director
2 months ago
We are seeking a highly experienced and skilled Senior Customer Service Leader to join our team at the Department for Work and Pensions. As a key member of our leadership team, you will be responsible for driving customer service excellence across our organization.
Key Responsibilities- Strategic Leadership: Develop and implement a customer-centric strategy that aligns with our organizational goals and objectives.
- Team Management: Lead and manage a team of customer service professionals, providing guidance, coaching, and development opportunities to ensure they have the skills and knowledge needed to deliver exceptional customer service.
- Service Quality: Oversee the delivery of high-quality customer service, ensuring that our customers receive a positive and efficient experience.
- Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, including customers, colleagues, and partners.
- Performance Management: Monitor and analyze customer service performance metrics, identifying areas for improvement and implementing corrective actions to ensure we meet our service standards.
- Continuous Improvement: Foster a culture of continuous improvement, encouraging innovation and experimentation to drive service excellence.
- Leadership Experience: Proven experience in a leadership role, with a track record of driving customer service excellence and team performance.
- Customer Service Expertise: In-depth knowledge of customer service principles, practices, and technologies.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
- Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills, with the ability to analyze complex customer service issues and develop effective solutions.
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Collaborative Work Environment: A collaborative and supportive work environment.
