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Senior Customer Service Director
2 months ago
We are seeking a highly experienced and skilled Senior Customer Service Leader to join our team at the Department for Work and Pensions. As a key member of our leadership team, you will be responsible for driving the delivery of exceptional customer service across our organization.
Key Responsibilities- Strategic Leadership: Develop and implement a strategic vision for customer service that aligns with the organization's goals and objectives.
- Team Management: Lead and manage a team of customer service professionals to ensure they have the skills, knowledge, and resources needed to deliver high-quality service.
- Service Quality: Oversee the development and implementation of service quality standards and metrics to measure performance and drive improvement.
- Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders to ensure effective communication and collaboration.
- Performance Management: Develop and implement performance management processes to ensure that customer service teams are meeting their targets and delivering high-quality service.
- Continuous Improvement: Identify opportunities for continuous improvement and implement changes to drive service excellence.
- Leadership Experience: Proven experience in a leadership role, with a track record of delivering high-quality customer service.
- Customer Service Expertise: In-depth knowledge of customer service principles and practices, with a strong understanding of the importance of delivering exceptional customer experiences.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
- Problem-Solving Skills: Strong problem-solving and analytical skills, with the ability to identify and resolve complex customer service issues.
- Coaching and Development: Experience in coaching and developing customer service teams to improve performance and achieve service excellence.
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Collaborative Work Environment: A collaborative and supportive work environment.
- Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the organization.
