Ringwood Contact Centre Representative

1 week ago


Ringwood, United Kingdom South West Recruitment Full time
Customer Service Role Overview

As a Customer Service Assistant, you will be part of our client's multi-channel Contact Centre team based in Ringwood. Your primary responsibility will be to handle customer inquiries and resolve issues in a timely and effective manner. This role involves interacting with customers via phone, email, and other channels, documenting interactions accurately, and collaborating with internal teams to provide comprehensive solutions.

A key requirement for this role is the ability to upsell and cross-sell on every opportunity presented. You will identify and maximise sales opportunities through special promotions on a wide range of retail products. Additionally, you will place customer orders and resolve all customer enquiries efficiently. Embracing company core values, you will provide world-class service at all times.

We offer a competitive salary of £24,024 (£26,424 OTE), flexible working hours, and a range of benefits including cycle-to-work scheme, home computing scheme, and more. Full training is provided, so no prior experience is necessary. We encourage growth and development, enabling employees to progress their roles and take on additional duties over time.

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