Contact Centre Consultant

6 months ago

Ringwood, United Kingdom Konecta Full time

**Job Title**:Contact Centre Consultant (English)
**Salary**: £21,673.60
**Location**: KONECTA - Ringwood. Training sessions may be conducted off site.
**Hours**:40 paid hours per week.
**Shifts**:A rota is supplied every two weeks with your working hours.
Typical working hours for this role are 7.00am - 3.30pm, and 9.30am - 6.00 pm. Contracted hours are 7.00am - 10.00pm Monday to Sunday. You occasionally may be required to cover weekends when required by the business. The weekend shift will cover the hours between 9.00am-5.30 pm.

**Main Purpose of Role**:
Konecta works as an outsourcer for a number of partworks clients who specialise in providing a variety of
magazine collection subscriptions to its customers. We cover an exciting range of magazine collections such
as comic heroes, crafts & cooking, technology, kids, sci-fi fantasy, model making, sports and military history.
social media and live web chat. The purpose of the job is to provide a fantastic customer experience by
always responding quickly and professionally.
consultants to help ‘raise the bar’ in terms of customer experience. Growth and development are
encouraged and supported and over time will have the opportunity to progress their role and take on
additional duties. This added responsibility being rewarded with a salary increase.

**Skills Requirements**:

- Confident with IT systems, basic knowledge of Excel and Word is beneficial
- Previous customer service experience beneficial but not essential
- Excellent telephone manner
- Excellent numeracy and literacy
- Excellent customer service skills
- Good analytical, decision making and problem solving abilities
- Previous call centre/back office experience (desirable)

**Who are Konecta Group?**
Leading the way in Customer Interaction & process management Konecta are an international outsourced
customer service provider with 50,000 staff internationally and 112 sites globally. Our clients employ us to
web through live chat or any social media channels.

**Why work for us?**
- Konecta working culture of fun and sociable team environment
- 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around

Bournemouth and Salisbury to Ringwood.)
- Pension Scheme with Standard Life
- Eye test vouchers and discounts
- Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Recommend a friend scheme paid reward of £500
- Apprenticeships qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards.
- Weekly dress down day
- Cycle to work scheme

**Position in Organisation**:
The Contact Centre Consultant will report directly into the Customer Experience Team Manager and will
have various support from colleagues nearby which will always be on hand.

**Operational Days and Hours**:
Saturday, Sunday and evening shifts will also be available once training has been completed. 10-20 hours a
week depending on workload. Comdata operate extended season hours and UK bank holidays. The
Comdata call centre opening hours are between 8.00am and 10.00pm Monday to Sunday and we reserve
the right to change the working hours with sufficient notice. You will need to be available to work between
these hours if required.

**Database System & Training**:
Full training will be given by Comdata and will include supporting on-going training requirements for
the duration of the project. You will also receive a full company induction that will include many areas
such as Data Protection Act (DPA) the DBF Quality Management System and all other systems and soft
skills training.

**Opportunity for Growth**:
consultants to help ‘raise the bar’ in terms of customer experience.
Across the campaign the team will have SMART objectives. These will be communicated by the Customer
experience Director (on behalf of the client).

Growth and development are encouraged and supported and over time the team member will have the
opportunity to progress their role and take on additional duties. This added responsibility being rewarded
with a salary increase.

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