Multilingual Customer Experience Consultant

7 months ago

Ringwood, United Kingdom Konecta Full time

**Overview**:
Stonebridge International Insurance Ltd is a financial services company, specialising in Accident Insurance Plans. We have been established in the UK for over a decade; during which time we have worked with many leading financial services and retail companies.SIIL are regulated by the Financial Conduct Authority (FCA) in the UK.

As the products are highly regulated the environment we work in is highly regulated with maximum focus on TCF (Treating Customer Fairly). We aim to provide an exceptional customer experience to all SIIL customers and we continually measure customer satisfaction in the contact centre to make sure we deliver this

**Position in Organisation**:
The Multilingual Customer Experience Consultant (MCEC) reports directly into the SIIL Team Leader, who in turn reports into the SIIL Operations / Account Manager.

**Who are We?**:
Stonebridge International Insurance Ltd is a financial services company, specialising in Accident Insurance Plans. We have been established in the UK for over a decade; during which time we have worked with many leading financial services and retail companies.

Stonebridge are part of the Embignell group, which includes other companies such as Union Insurance Services and NowSure.

**What are we looking to achieve?**

We will train you fully to deliver an exceptional level of customer experience for all SIIL customers, focussed on fair customer outcomes.

**Skills Requirements**
- Ability to quickly establish rapport with customer/prospect through the use of approachability, empathy, addressing the customer by name & intelligent questioning
- Ability to assimilate, relay & provide information whilst paying close attention to detail
- Ability to remain positive, courteous & professional at all times
- Focus on customers to deliver the FCA guidelines and fundamentals of the call SIIL require. At all points making sure the customers are treated fairly.
- Ability to communicate and empathise and a real willingness to help.
- The ability to stay focused and controlled, ensuring all core elements are addressed methodically.
- You will be expected to complete additional duties when required
- To have fun at work

**Contact centre opening times**

The SIIL contact centre will be open Monday to Friday 8am to 5pm. However, your contract will require you to be available 8am to 10pm Monday to Sunday. You may need to be available to cover evenings and weekends as required by the business at a future point. We reserve the right to change the working hours.

**Systems & Training**

The initial training period is **2 weeks in a class room environment**, normal office hours of 8am - 5pm. There are additional e-learning modules that will also need to be completed. These hours may flex to accommodate the trainers from SIIL.

**Employment Basis**

**CRB and Credit Check**

You will need to pass both a CRB and Credit Check.

**How will we measure your success?

  • Multilingual Customer Experience Consultant

    7 months ago

    Ringwood, United Kingdom Konecta Full time

    Job Title: Multilingual Customer Experience Consultant (German & UK ) **Salary**: £24,440 Per annum + bonus (£29,240 OTE) Location: Konecta Group - Ringwood/London. Hours: 40 paid hours per week. Shifts: 40 paid hours per week. A rota is supplied every month with your working hours. Shifts between 8.00am and 8.00pm Monday to Saturday. The ZEAL Group...

  • Multilingual Customer Care Specialist

    3 days ago

    Ringwood, United Kingdom Talent Sure Recruitment Limited Full time

    Talent Sure Recruitment LimitedWe are recruiting for a Multilingual Customer Care Specialist to join our team in Ringwood, Hampshire.About the Opportunity:Provide top-notch customer care to meet customer expectations.Build trust with customers through effective communication.Stay updated on products and services to offer expert advice.Collaborate with...

  • Customer Experience Consultant

    4 days ago

    Ringwood, United Kingdom The Work Shop Resourcing Limited Full time

    **Customer Experience Consultant - Hybrid Working - £22,650 per annum** **Skills and Requirements**: - Ability to quickly establish rapport with customer/prospect through the use of approachability, empathy, addressing the customer by name & intelligent questioning - Ability to assimilate, relay & provide information whilst paying close attention to...

  • Customer Experience Consultant

    4 days ago

    Ringwood, United Kingdom Comdata Group London Full time

    **Job Title**:Customer Experience Consultant (SIIL) **Salary**:£22,650.19 per Annum **Location**:Ringwood, Hampshire. **Hours**:40 paid hours per week. **Main Purpose of Role** Your role will be to deliver an exceptional level of customer experience for all SIIL customers. As the products are highly regulated, the environment we work in is highly...

  • Multilingual Customer Service Trainer/coach

    7 months ago

    Ringwood, United Kingdom Konecta Full time

    **Job Title**:Multilingual Customer Service Trainer/Coach (German & English Speaking)*** **Salary**:£32,000-36,000 Per annum (DOE) + bonus **Location**:Konecta Group - Ringwood **Hours**:40 paid hours per week.*** **Shifts**:40 paid hours per week. Shifts between 8.00am and 8.00pm Monday to Saturday. **Main Purpose of Role** The ZEAL Group ‘Create a...

  • Customer Experience Consultant

    4 days ago

    Ringwood, United Kingdom The Work Shop Resourcing Limited Full time

    **Customer Experience Consultant German - Ringwood BH24 - £23,841 per annum** Are you fluent in both German and English? **Skills and Requirements**: - Fluent in both English and German both verbal and written - Ability to quickly establish rapport with customer/prospect through the use of approachability, empathy, addressing the customer by name &...

  • (German Speaking) Customer Experience Consultant

    7 months ago

    Ringwood, United Kingdom Brook Street Full time

    Great job opportunity for a German speaking Customer Experience Consultant, **Salary**: £22,000 - £27,000 per year Full time permanent role, 40 hours per week, Work is on a month by month rota so you always know in advance what your hours will be (Monday - Saturday 08:00am - 20:00pm) You will be working for one of the worlds' biggest providers of...

  • Romanian and English Speaking Customer Advisor

    7 months ago

    Ringwood, United Kingdom South West Recruitment Full time

    We are recruiting for a temporary Customer Service Assistant to speak both Romanian and English. **Main Purpose of role**: - Dealing with customer quires on our system and translating replies from English to Romanian and Romanian to English. - To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in...

  • Dutch and English Speaking Customer Advisor

    7 months ago

    Ringwood, United Kingdom South West Recruitment Full time

    We are recruiting for a temporary Customer Service Assistant to speak both Dutch and English. **Main Purpose of role**: - Dealing with customer quires on our system and translating replies from English to Dutch and Dutch to English. - To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing...

  • Spanish and English Speaking Customer Advisor

    7 months ago

    Ringwood, United Kingdom South West Recruitment Full time

    We are recruiting for a temporary Customer Service Assistant to speak both Spanish and English. **Main Purpose of role**: - Dealing with customer quires on our system and translating replies from English to Spanish and Spanish to English. - To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in...

  • Italian and English Speaking Customer Advisor

    7 months ago

    Ringwood, United Kingdom South West Recruitment Full time

    We are recruiting for a temporary Customer Service Assistant to speak both Italian and English. **Main Purpose of role**: - Dealing with customer quires on our system and translating replies from English to Italian and Italian to English. - To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in...

  • Portuguese and English Speaking Customer Advisor

    2 days ago

    Ringwood, United Kingdom South West Recruitment Ltd Full time

    We are recruiting for a temporary Customer Service Assistant to speak both Portuguese and English. **Fully Remote anywhere in the UK** **Main Purpose of role**: - Dealing with customer quires on our system and translating replies from English to Portuguese and Portuguese to English. - To deliver customer service / excellence in all aspects of supporting...

  • Portuguese & English Speaking Customer Advisor

    7 months ago

    Ringwood, United Kingdom South West Recruitment Full time

    We are recruiting for a temporary Customer Service Assistant to speak both Portuguese and English. **Main Purpose of role**: - Dealing with customer quires on our system and translating replies from English to Portuguese and Portuguese to English. - To deliver customer service / excellence in all aspects of supporting the clients customers over the phone...

  • French and English Speaking Customer Advisor

    7 months ago

    Ringwood, United Kingdom South West Recruitment Full time

    We are recruiting for a temporary Customer Service Assistant to speak both French and English. **Main Purpose of role**: - Dealing with customer quires on our system and translating replies from English to French and French to English. - To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in...

  • Romanian and English Speaking Customer Advisor

    7 months ago

    Ringwood, United Kingdom South West Recruitment Full time

    We are recruiting for a temporary Customer Service Assistant to speak both Romanian and English. **Main Purpose of role**: - Dealing with customer quires on our system and translating replies from English to Romanian and Romanian to English. - To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in...

  • Japanese & English Speaking Customer Advisor

    7 months ago

    Ringwood, United Kingdom South West Recruitment Full time

    We are recruiting for a temporary Customer Service Assistant to speak both Japanese and English. **This position is fully remote anywhere in the UK** **Main Purpose of role**: - Dealing with customer quires on our system and translating replies from English to Japanese and Japanese to English. - To deliver customer service / excellence in all aspects of...

  • German & English Customer Experience Consultant

    2 days ago

    Ringwood, United Kingdom The Work Shop Full time

    Our client is leading the way in Customer Interaction & process management and are an international outsourced customer service provider with 50,000 staff internationally and 112 sites globally. We are looking for a German Customer Experience Consultant to join our clients exciting campaign which helps power the world of lotteries and brokers tickets for...

  • Spanish and English Speaking Customer Service

    2 days ago

    Ringwood, United Kingdom Talent Sure Recruitment Limited Full time

    **Multilingual Customer Experience Consultant (Spanish/English)** **Salary: £21,500 basic + £1k bonus** **Location: Ringwood, Hampshire** **Hours: Monday - Friday 40 hours per week between the hours of 8am and 6pm** Are you a multi-lingual and experienced Customer Service Advisor who's looking to join a highly successful business based in Ringwood,...

  • German & English Speaking Customer Advisor - £23

    7 months ago

    Ringwood, United Kingdom South West Recruitment Full time

    We are recruiting for a permanent Customer Service Assistant to speak both German and English. ***These positions are Hybrid for Ringwood** **Main Purpose of role**: - Dealing with customer quires on our system and translating replies from English to German and German to English. - To deliver customer service / excellence in all aspects of supporting the...

  • Spanish & English Speaking Customer Service Advisor

    7 months ago

    Ringwood, United Kingdom South West Recruitment Full time

    We are recruiting for a Permanent Customer Service Assistant to speak both Spanish and English. The role are to be hybrid-remote. Training in the office for the first month. then 1 day a month in office when competent. **Main Purpose of role**: - Dealing with customer quires on our system and translating replies from English to Spanish and Spanish to...